Technical Program Manager, Data Center Operations

Role Description

Own the end-to-end site handover framework: define the gates, acceptance criteria, and sign-off procedures that move a new facility from construction to live operations without dropped terms or late surprises.

• Embed into design, construction, and due diligence teams early enough to shape maintainability requirements before they become field problems.
• Drive the cross-functional handover rhythm across training, documentation, systems access, and knowledge transfer, surfacing blockers weeks before they hit the go-live schedule.
• Build and maintain the SOPs that govern critical datacenter operations across the fleet, with metrics that track adoption, execution quality, and efficiency at each site.
• Lead incident management and stability improvement programs, including post-incident reviews with root cause analysis, corrective action tracking, and preventive maintenance oversight that reduces unplanned outages across the global footprint.
• Produce the dashboards and reporting that give leadership visibility into stability metrics and incident trends, and run the CAPA programs that turn that data into durable fixes.

Qualifications

• You have run program management in mission-critical environments where a delayed handover or missed SOP had real operational consequences, not just schedule slippage.
• You have designed operational frameworks from scratch: handover gates, SOP libraries, incident management programs built without a legacy system to copy from.
• You quarterback across design, construction, supply chain, and site ops teams simultaneously, and other teams call you when a cross-functional workstream is stuck.
• You write clearly enough to distill a complex operational issue into a decision and a next action for a site lead, an executive, or a counterparty who was not in the room.
• You track incident trends and CAPA status in live dashboards and follow corrective actions through to closure, not just to initial assignment.
• You have personally built or maintained SOPs and measured whether they were actually followed, not just whether they existed.

Requirements

• Bonus: ITIL, PMP, or PgMP certification.
• Hyperscale or large colo operator experience.
• Familiarity with ASHRAE, Uptime Institute, or TIA-942 standards.
• Exposure to datacenter construction and commissioning processes.

Benefits

• Competitive total compensation package (salary + equity).
• Retirement or pension plan, in line with local norms.
• Health, dental, and vision insurance.
• Generous PTO policy, in line with local norms.
• The base salary range for this position is $200,000 - $270,000 per year, depending on experience, skills, qualifications, and location.
• Total compensation may also include equity in the form of stock options.
• We are committed to pay equity and transparency.