Patient Care Coordinator

Patient Care CoordinatorThe Patient Care Coordinator (PCC) coordinates the daily desk operations in the dental clinic and provides excellent customer service to both the patients and students of Touro College of Dental Medicine Albuquerque, New Mexico. The incumbent provides a positive student and patient experience, collects money, updates patient demographics, schedules, student/patient appointments, and closes out appointments. The Patient Care Coordinator reports to the Director of Clinical Operations. This position strives to make each phase of the patient treatment a positive experience from the initial patient phone call on through the completion of the dental treatment care. The PCC acts as the primary point of contact for patients within the Clinic Group Practices.ResponsibilitiesPerform check-in, update demographics, collect and upload patient dental insurance information, and verify dental eligibility when neededUpdating the student appointment book with cancellations and no-shows as neededMonitor student attendance and student patient rosterPerform check-out duties: Process patient walk-out for services provided and notify patient of required payment dueDocumentation in the Electronic Health Record, any communication with the patientPerform End of Day closing duties and run End of the Day reportsEvaluate patient accounts: Collect payments, prepare adjustments, & allocate fundsWork collaboratively with the Clinical Practice Leader (CPL) to support the Group Practice team with their patient care managementMeet at least weekly with CPL to review student complianceCheck emails voicemails and respond to them in a timely fashionPromote hospitality and respect for all patients, students, and facultyCollect and send additional information requested by insurance companiesRun reports assigned to control patientsAccounts Receivable balances; (unapproved charges, pre-payments, & open balances)Communicate with the lab coordinator to clarify any financial holdMonitor student attendanceMonitor student entering and obtaining faculty approval of daily codes and notesCommunicate with patients to minimize or resolve patient issues within the school before escalationReport escalated patient issues to the Director of Clinical OperationsSchedule Uber transportation for patient when requiredSafeguard patient privacy and confidentialityAnswer the phones expeditiously and communicate effectively with callers including patients, faculty, students, coworkers, call center, etcParticipate in periodic huddles with the clinic teamPerform other duties assigned in support of clinic operations and patient care services as may be requested by LeadershipQualificationsEducation/ExperienceHigh School Diploma/GED Eqvlnt required.Knowledge/Skills/AbilitiesGeneral administrative duties requiredProficiency in Microsoft Office Suite including Word, PowerPoint, & Outlook requiredStrong attention to details requiredEffectively manage and organize daily tasks, independently and with a team, while balancing multiple projects and meeting deadlines requiredAccuracy and productivity in completing tasks requiredCustomer service and team orientated requiredDemonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues requiredDemonstrated proficiency in communication (written and verbal) requiredAccurate data entry skills experience with AxiUm, computer program entry is desirable.Adherence to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.Must be available for work during the hours assigned for student instruction and practice development.Fluent in English; Spanish speaking a plus.Working ConditionsAble to lift up to 5 lbs.Patient care/facing roleMaximum SalaryMinimum Salary