Strategic Implementation Manager

The Role This is a Strategic Implementation Manager role for someone who thrives at the intersection of technical complexity and customer relationships. You will own end-to-end enterprise engagements from signed contract to platform go-live, working with legal and marketing teams at some of the world’s largest organizations. What You’ll Do Own end-to-end enterprise implementations – From signed contract to platform go-live for legal and marketing teams Conduct stakeholder mapping – Identify executive sponsors, power users, blockers, and champions within each customer org Build and manage implementation project plans – Milestones, owners, and weekly status cadence Scope and sequence deployment – Determine rollout order across departments, geographies, and use cases Coordinate technical integration – SSO, data flow configuration, API setup, and security review with customer IT teams Navigate organizational dynamics – Manage competing priorities between stakeholders to unblock implementation milestones and maintain project momentum Create implementation‑specific documentation – Configuration docs, initial training materials, and runbooks to support rollout Facilitate warm handoff to CSM – Full context transfer package as implementation completes Maintain the implementation playbook – Document repeatable patterns, common blockers, and solutions Collaborate cross‑functionally – Partner with Customer Success Manager and Account Executive to deliver successful enterprise outcomes Who You Are A natural project manager – you bring structure to ambiguity and keep complex workstreams on track Executive‑ready; you’re comfortable presenting to VPs, GCs, and C‑level stakeholders Technically fluent – you can discuss SSO, APIs, data flows, and security with customer IT teams Detail‑oriented and organized; stakeholder maps, Gantt charts, and RACI matrices are second nature Empathetic and customer‑first; you build trust with every interaction Excited to define and own a critical function at a high‑growth company Requirements 3–5 years in management consulting, enterprise SaaS implementation, or customer‑facing project management Experience managing complex multi‑stakeholder projects with 4–6 month timelines Strong organizational skills: stakeholder mapping, project plans, RACI matrices, status reporting Technical fluency: comfortable discussing SSO, APIs, data flows, and security Based in NYC or the Bay Area and willing to come into the office 3 days a week Willingness to travel to see customers in person (approximately 10‑20%) What You’ll Get Competitive salary and equity package Bi‑annual get‑togethers Fully paid medical, dental, and vision insurance Free access to OneMedical (US Only) Company‑paid life insurance (US Only) Company‑sponsored 401k + matching (US Only) Flexible time off (with mandatory 15 days off) Financial support for work‑adjacent learning opportunities Blee is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #J-18808-Ljbffr