Medical Support Assistant (Advanced)

Duties

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• Scheduling, canceling, re-scheduling patient's appointments and/or consults
• Entering no-show information
• Monitoring electronic wait lists
• Preparing for clinic visits
• Establishing and maintaining medical outpatient and inpatient charts as well as administrative records
• Monitoring both inpatient and outpatient appointments for areas of responsibility
• Obtaining medical information from patients
• Coordinating information and actions related to patient care and services
• Ensuring encounter forms are completed in order to obtain appropriate workload credit
• Verifying and updating demographics and insurance information
• Ensures that the Interdisciplinary Team setup (including consult category of care) is closely monitored to effectively support the needs of the VA clinics, and make any necessary adjustments.
• Work with the team to reinforce the plan of care and self-help solutions
• Managing consult metrics to verify and validate accuracy and resolve issues
• Participates and provides input in problem solving on operational issues or procedures in team meetings
• Other duties as assigned

• Work Schedule: Monday - Friday 8:00am- 4:30pm
• Compressed/Flexible: Not Authorized
• Telework: Not Authorized
• Virtual: This is not a virtual position
• Functional Statement #: 000000
• Relocation/Recruitment Incentives: Not Authorized
• Permanent Change of Station (PCS): Not Authorized