Patient Accounts Rep I - On Call

Location 500 19th Avenue East, Seattle, WA, 98112, United States Base Pay $22.74 - $33.95 / Hour Employee Type Non-Exempt Description Job Summary Location: Country Doctor Community Clinic, After-Hours Clinic and Carolyn Downs Family Medical Center Expected Hours: Variable- On Call Union: Yes $22.74– $33.95 Per hour, non-exempt, payable bi-weekly. The salary scale for this position is between steps 0 and 19, depending on experience. We use the resume submitted on your application to determine your hourly wage, so please ensure that all relevant work experience is listed in your resume. Applicants must pass an extensive background check. About Us Seattle Roots Community Health is a not-for-profit organization that operates two primary care clinics, an After-Hours Clinic, two School-Based Health Centers, a low barrier Medication-assisted treatment clinic and a Dental Clinic. Our Carolyn Downs Family Medical Center was founded in 1970 in Seattle's Central District. Our Country Doctor Community Clinic was established in 1971 by residents of the Capitol Hill neighborhood. Seattle Roots is passionate about serving patients of all backgrounds and employing individuals who are equally committed to this mission. To ensure our organization is best serving our populations, we strive to promote policies that enable us to work effectively in all situations, with patients, coworkers, and the community. Our Mission To improve the health of our community by providing high-quality and caring primary health care that addresses the needs of people, regardless of their ability to pay. At Carolyn Downs and Country Doctor, healthcare is a right. Job Responsibilities Greet and check in patients upon their arrival Create a chart for new patients Verify, correct, and update EPIC registration information at every patient visit, including patient’s name, address, date of birth, telephone number, email address, and other required fields Hand outpatient registration forms to new patients and make sure that patients have a current signed registration form every year Setting up alerts when the current registration form is received and or the financial agreement Verifying insurance information and setting up new insurance as necessary Collection of co-payments, minimum fees, and outstanding balances Remove alert codes when they become invalid Sliding Fee Scale verification and update when needed Post all in-person patient payments in EPIC Daily reconcile payments to the EPIC-generated report Schedule appointments and adjust patient schedules as needed due to the provider’s absence Answer incoming calls as needed and forward them to the appropriate staff or assist the caller by providing appropriate information Communicate knowledge of resources available, both medical and non-medical (i.e. dental, optometry, food banks, emergency housing, etc.) Screen and refer patients to triage staff for complicated medical problems Assist Eligibility Specialists to ensure all managed care patients are assigned to clinic Participate in the staff evaluation process and staff meetings Back up other billing, front desk, and finance functions as required, including After Hours Clinic Coverage Perform special projects as assigned Qualifications High School Diploma Trained to use practice management system for patient registration Minimum two years customer service/front desk and client care coordination experience in a medical clinic or health care environment Excellent verbal and written communication and customer service skills Knowledge of automated accounts receivable systems Ability to work collaboratively and foster a team environment Experience with EPIC, preferred Experience working in a community health organization, preferred Experience working with a culturally diverse population, preferred #J-18808-Ljbffr