Call Center Director

Director of Strategic Scheduling and Enrollment Analytics In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io Posting Details Working Title | Director of Strategic Scheduling and Enrollment Analytics Role Title | Education Administrator II Role Code | 29134-FP FLSA | Exempt Pay Band | 05 Position Number | 28000941 Agency | Northern VA Community College Division | NV280-Exec VP Academic & Student Svs Work Location | Fairfax County - 059 Hiring Range | $105,000 - $125,000 Emergency/Essential Personnel | No EEO Category | 5-Paraprofessionals Full Time or Part Time | Full Time Does this position have telework options? -Telework options are subject to change based on business needs- | Does this position have a bilingual or multilingual skill requirement or preference? | Work Schedule | M-F, 8:30 am to 5 pm, with occasional evening and weekends as needed. Ability to work in emergency telework situations. Sensitive Position | No Job Description General Description: The Director of Strategic Scheduling and Enrollment Analytics serves as the collegewide leader for scheduling coordination, analytics, governance, and strategic support across a large, multi-campus community college with six campuses and 80+ academic programs. The position promotes consistency in scheduling practices and processes, serves as the primary functional lead for the use and application of data-driven scheduling software, and provides data-informed recommendations to support academic planning and enrollment management decisions collegewide. Duties and Responsibilities: Coordinates campus scheduling staff Develops and maintains collegewide scheduling standards and timelines Monitors process integrity Provides analytical support Advises academic leaders on scheduling and enrollment strategies. Provides Training, Communication, and Process Documentation Supports the development of student-responsive schedules that reflect program requirements, enrollment demand, room capacity, modality needs, course sequencing, and collegewide priorities. Works in tandem with Campus Provosts, Pathway Councils, Division Deans, Associate Deans, the Registrar’s Office, Enrollment Management, Institutional Research, Information Technology, Facilities, Student Services, and other stakeholders to implement strategic scheduling and enrollment-management goals. Make regular requests from employees for updates and input on college decisions and share feedback with supervisors for inclusion in the NOVA Brief. Special Assignments: May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. KSA's/Required Qualifications KSA Requirements: Knowledge of academic scheduling, enrollment management, classroom utilization, and schedule-of-classes production in a complex higher education environment. Knowledge of community college academic structures, including transfer programs, workforce programs, career studies certificates, stackable credentials, dual enrollment, developmental education, online learning, and multi-campus scheduling. Knowledge of curriculum, catalog, registration, academic calendar, faculty workload, room assignment, and instructional delivery processes. Knowledge of student information systems and scheduling software, such as PeopleSoft/SIS, Banner, Ad Astra, CourseLeaf, Coursedog, 25Live, EMS, Infosilem, Tableau, Power BI, or similar systems. Knowledge of compliance considerations related to credit/contact hours, modality, location, session dates, prerequisites, FERPA, accessibility, financial aid, public-facing student information, and accreditation expectations. Strong project-management skills, including timeline development, milestone tracking, stakeholder coordination, and deadline management. Strong analytical skills, including the ability to interpret enrollment trends, fill rates, waitlists, room utilization, section counts, cancellation patterns, and other scheduling data. Strong written and oral communication skills. Strong facilitation and training skills, including the ability to support users with different levels of technical and procedural expertise. Strong problem-solving skills, including the ability to identify schedule conflicts, system errors, process gaps, and data-quality concerns. Strong spreadsheet, reporting, database, and documentation skills. Skill in making professional presentations about enrollment management, scheduling practices, data, and recommendations. Skill in leading teams, workgroups, and cross-functional projects. Ability to work effectively with students, faculty, staff, deans, associate deans, provosts, senior leaders, and central administrative offices. Ability to interpret data and make data-driven recommendations. Ability to manage multiple tasks simultaneously while maintaining a cohesive team environment. Ability to work both independently and as part of a team. Ability to adapt to changing situations, shifting enrollment patterns, system limitations, and competing deadlines. Ability to balance student access, academic judgment, faculty availability, room capacity, operational constraints, and collegewide consistency. Ability to lead through influence, coordination, transparency, and shared standards. Minimum Qualifications Experience in academic scheduling, enrollment management, registrar operations, academic affairs administration, curriculum operations, classroom scheduling, and/or closely related higher education administration. Experience analyzing data and making recommendations based on data. Experience preparing reports and presentations. Experience using Microsoft Office, especially Excel. Experience working with student information systems, scheduling software, or other enterprise administrative systems. Experience coordinating projects, setting timelines, and working with multiple stakeholders to meet deadlines. Experience supervising, leading, or coordinating the work of others. Additional Considerations Additional Considerations: Experience in a large community college, multi-campus institution, or public higher education system. Experience with enrollment management, including class scheduling and efficient space utilization. Experience with scheduling analytics software such as Ad Astra or a comparable platform. Experience with PeopleSoft/SIS, Banner, CourseLeaf, Coursedog, 25Live, EMS, Tableau, Power BI, or similar systems. Experience with predictive modeling, enrollment forecasting, classroom utilization analysis, or schedule optimization. Experience supporting schedule development across multiple campuses, modalities, sessions, dual enrollment locations, or workforce programs. Experience leading groups, teams, committees, or cross-functional workgroups. Experience with process improvement, system implementation, or data-quality initiatives. Operation of a State Vehicle No Supervises Employees Yes Required Travel n/a Posting Detail Information Posting Number | CLS_4684P Recruitment Type | General Public - G Number of Vacancies | 1 Position End Date (if temporary) | Job Open Date | 08/25/2026 Job Close Date | 09/14/2026 Open Until Filled | Agency Website | Contact Name | Email | Phone Number | Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io Additional Information | Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit At a Glance | Northern Virginia Community College. NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.We strive to ensure our employees have tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports Background Check Statement Disclaimer The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors. ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested. E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes. Quicklink for Posting Supplemental Questions * I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited. Yes No * I understand this position is located in Virginia and I will be required to reside in the DMV metro area. Yes No * Do you now or in the future require visa sponsorship to work in the United States? Yes No * Are you applying for this position to satisfy an OPT training requirement for your educational program? Yes No * Do you have experience in academic scheduling, enrollment management, registrar operations, academic affairs administration, curriculum operations, classroom scheduling, and/or closely related higher education administration? Yes No * Do you have experience using Microsoft Office, especially Excel? Yes No * Do you have experience working with student information systems, scheduling software, or other enterprise administrative systems? Yes No * Do you have experience coordinating projects, setting timelines, and working with multiple stakeholders to meet deadlines? Yes No * Do you have experience supervising, leading, or coordinating the work of others? Yes No * Do you have experience analyzing data and making recommendations based on data? Yes No Applicant Documents Required Documents Resume Optional Documents Cover Letter/Letter of Application Other Document Alternate Hiring Process Letter SF-50 (Documentation of involuntary separation from Federal Agency) Contact View phone number on click.appcast.io View email address on click.appcast.io #J-18808-Ljbffr