Office Coordinator - Customer Service Representative - CSR

Job Description

Job Description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off

Handyman Connection of Fishers
Fishers, IN
Full-Time | Monday–Friday | Starting at $20–27/hour (Based on Experience)

 
Looking for More Than Just Another Office Job?

At Handyman Connection of Fishers, we’re a small local team with a lot going on and we care a lot about doing things well.

We’re family-owned, locally operated, and we believe taking care of people matters just as much as taking care of their homes.

We’re looking for someone who likes keeping things organized, solving problems, helping customers, and making busy days run a little smoother.

This isn't a traditional receptionist position.

You’ll be the person helping connect the dots, keeping customers updated, projects moving, craftsmen organized, and the office on track.

If you enjoy learning new tools, improving how things get done, and being the person people can count on, we’d love to meet you.

 
A Few Things You Should Know

We're a family-owned business.

Some days are smooth.

Some days everything catches on fire at once.

We need someone who can help keep things steady, jump in where needed, and catch small issues before they turn into big ones.

No two days are exactly alike, and that’s part of what makes the role interesting.

If you thrive in an environment where every day is a little different, you'll fit right in.

 

What You'll Do

Customer Care

• Answer incoming phone calls, emails, and text messages 
• Schedule estimate appointments 
• Communicate with homeowners throughout their projects 
• Provide updates and answer customer questions 
• Deliver outstanding customer service from the first phone call through project completion 

Scheduling & Coordination

• Schedule estimates and jobs 
• Coordinate craftsmen schedules 
• Confirm appointments with customers 
• Adjust schedules as priorities change 
• Keep projects moving efficiently 

Office Operations

• Manage customer information in Jobber 
• Update job statuses and notes 
• Collect deposits before scheduling 
• Send invoices and process payments 
• Maintain organized digital records 
• Ensure projects move smoothly from estimate to completion 

Materials & Project Support

• Coordinate material orders and deliveries 
• Verify materials are ready before jobs begin 
• Communicate with suppliers and craftsmen 
• Help prevent delays by staying ahead of project needs 

Customer Follow-Up

• Follow up after completed jobs 
• Request Google reviews 
• Coordinate warranty work when needed 
• Help create a five-star customer experience 

 
What Success Looks Like

In this role, success means helping projects keep moving, customers stay informed, and the office feel less scattered.

Success means:

• Customers always know what's happening. 
• Craftsmen arrive prepared. 
• Projects stay on schedule. 
• Deposits are collected before scheduling. 
• Customers receive prompt communication. 
• Nothing falls through the cracks. 

Things We Really Appreciate

✔ Organized job notes

✔ Happy customers

✔ Craftsmen showing up with the right materials

✔ An inbox that doesn’t make us afraid to open it

✔ Solving a problem before it becomes someone else's emergency

 
What Makes Someone Successful Here

We're looking for someone who:

• Is highly organized and detail-oriented 
• Has excellent communication skills 
• Can manage multiple priorities in a fast-paced environment 
• Learns new technology quickly 
• Takes initiative without waiting to be told what to do 
• Remains calm under pressure 
• Enjoys solving problems 
• Takes pride in doing things the right way 
• Wants to grow with a small business 

Here’s the kind of person we’re hoping to find...

Someone who doesn’t just notice problems.

Someone who sees what needs to be done and says,

"I already fixed it."

 
Technology You'll Use

We're a technology-driven company and are always looking for smarter ways to serve our customers.

You'll regularly use:

• Jobber 
• Microsoft Outlook 
• Microsoft Office 
• Google Workspace 
• ChatGPT and other AI tools 
• Digital scheduling software 

You don’t need to know every program on day one. What matters most is that you’re comfortable learning, willing to ask good questions, and interested in finding better ways to work.

 
Flexible Work Environment

We believe great employees deserve flexibility.

After you've completed training and demonstrated success in the role, this position has the opportunity to become hybrid , allowing you to split your time between the office and working from home based on performance, reliability, and business needs.

Once you’ve learned the role, shown you’re reliable, and earned trust, we’re happy to offer that flexibility.

 
Growth & Pay Opportunities

We believe good work should be noticed and rewarded.

Your performance will be formally reviewed after your first 30–60 days .

If you’re learning quickly, taking initiative, and becoming a key part of the team, you’ll be considered for a pay increase .

We don’t want good people waiting a year to be recognized.

Bonus Opportunities

We believe when the company wins, our team should win too.

In addition to your hourly pay, you'll have opportunities to earn performance-based bonuses, including incentives for helping convert estimates into booked jobs, delivering exceptional customer service, and contributing to the overall success of the business.

The better we perform as a team, the more opportunities there are for everyone to grow.

 
Please Read Before Applying

We’re a growing family-owned business, so some systems are still being built and improved as we go.

This position is not one where you'll spend weeks sitting beside someone for training.

You’ll have support, documentation, and people to ask questions, but we’re looking for someone who is resourceful, comfortable learning new software, open to using AI tools, and willing to figure things out.

If you're looking for a job where every task is already mapped out for you, this probably isn't the right fit.

If you’re excited about helping build something, improving how work gets done, and making a real difference day to day, we’d love to meet you.

 
Preferred Experience

• Customer service 
• Office administration 
• Scheduling or dispatching 
• Administrative support 
• CRM software experience (Jobber is a plus) 
• Construction or home service experience (preferred but not required) 

Bonus Points If You...

• Enjoy checking things off a to-do list. 
• Think sticky notes are a legitimate life strategy. 
• Can laugh when the schedule changes for the third time before lunch. 
• Think "organized chaos" sounds kind of fun. 
• Get a weird amount of satisfaction from making messy things organized. 
• Have ever said, "There has to be a better way to do this," and then actually found one. 

 
What We Offer

• Competitive starting pay based on experience 
• Performance review after 30–60 days with potential pay increase 
• Hybrid work opportunity based on performance 
• Paid holidays 
• Paid time off 
• Stable, year-round employment 
• Opportunities for advancement 
• A supportive, family-owned company 
• A workplace where your ideas matter 
• The opportunity to help build one of Central Indiana's fastest-growing home service companies 

 
Why Join Handyman Connection of Fishers?

This role is about much more than answering phones.

We’re looking for someone who wants to be an important part of a small, growing team.

Someone who enjoys solving problems.

Someone who loves helping people.

Someone who wants to build something they're proud of.

Skills can be taught. Attitude, work ethic, integrity, and genuinely caring about people are harder to find.

If you’re dependable, organized, motivated, and excited about growing with a company that’s investing in its future, we’d love to hear from you.

 
Compensation: $20.00 - $27.00 per hour