Customer Service Rep

Customer Service Representative

Location: Wood Dale, IL

Work Arrangement: Hybrid; onsite Tuesdays and Thursdays

Employment Type: Full-Time

Salary: $26/hr

The Opportunity

As a Customer Service Representative you'll be the voice of PHCNA, helping customers by phone, email, and chat with orders, questions, and issues. You'll work with a supportive team that values patience, clear communication, and getting it right for the customer. The primary responsibility of this position will be to process customer and distributor quotes & orders including order entry, order processing, delivery coordination, and invoicing / rebate administration, and other order fulfillment activities as assigned.

How You'll Make an Impact

• Enter orders and quotes in a timely manner and submit order confirmations to customers and PHCNA reps.
• Answer order status / delivery inquiries and tracking information by phone and email.
• Prepare / process international shipping documents
• Review new orders for correct pricing and special instructions.
• Coordinate accessory installations and predelivery services with warehouse, service and validation teams
• Process returns and replacements including freight claim processing activities.
• Gather customer information to add to customer profiles and data bases as part of customer account setup process.
• Acquire and prepare information for submission of new account set-up in the Microsoft Dynamics AX system.
• Process credits and debits, rebates and credit card orders.
• Crosstrain with others in the department for consistent customer coverage.

Bring Your Expertise

• High school diploma or GED required, college degree is required.
• Experience in data entry with high accuracy and ability to validate entries; 2 years of data entry experience is preferred.
• Microsoft Dynamics AX experience Highly Desirable
• Experience working with sales reps, distributors and end users preferred

Building an Inclusive Culture

We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information, or any other protected classes which may exist under applicable federal, state, or local law.