Office Operations Assistant - Full Time Days

Facility/Security/Support Services

Henry Ford Health Eastwood Behavioral Health

268394 Requisition #

General Summary:

Candidate needs to be proficient in medical office administrative tasks, such as patient scheduling, insurance verification, registration, check in/out procedures, maintaining medical records. Must have excellent customer service and communication skills. Ability to work in a fast-paced healthcare setting and collaborate with other team members. Experience with electronic health records. Proficient in Microsoft Office Suite. Basic understanding of behavioral health care.

Works in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting.

Responsibilities:

• Greets patients and visitors, checks patients in and out, and obtains necessary documentation.
• Verifies and enters demographic information.
• Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments.
• Enters, reviews and submits charges for patient procedures and services daily.
• Collects co-payments and reconciles all daily reports and deposits for accuracy.
• Provides general office and clerical support to assigned area.

EDUCATION/EXPERIENCE REQUIRED

• High school diploma or equivalency - 1 year of applicable cumulative job specific experience required.
• *Note: Required professional licensure/certification can be used in lieu of education or experience