Senior Consultant

Role Description

Internally here at Thunder, we refer to this role as Project Champion. Think of this role as a “General Manager” for smaller-scope Thunder projects. You’ll wear several hats: mostly Solution Architect or BA, but with daily aspects focused as a Project Manager. You will be the primary onshore resource for multiple engagements at a time, including both Delivery and Managed Services, ensuring clients receive consistent, high-quality support across their active workstreams.

If you want to grow and develop in your ownership of a solution, in partnership with offshore and nearshore resources, this is your opportunity to build your Salesforce brand here at Thunder!

This opportunity is a fantastic starting point to a number of career paths within Thunder: Solution Architect, Project Manager, Engagement Lead, Delivery Director, or even Pre-Sales!

Responsibilities

• Support a diverse portfolio of clients across both Delivery and Managed Services, serving as the primary onshore liaison to clarify requirements, resolve issues, and coordinate seamlessly with global team members.
• Serve as the primary point of contact to the client for all operational aspects of your projects.
• Develop project plans and hold responsibility for day-to-day management of the projects — budget, schedule, and deliverables.
• Prepare and communicate regular status reports for the client as well as internal Thunder stakeholders.
• Translate business requirements into business process, business requirement documents, and functional specifications.
• Evaluate client’s business processes and identify opportunities for enhancement.
• Partner with client in the execution of Training and UAT.
• Collaborate with developers to review solutions and ensure they will meet the business requirements.
• Develop user stories and process diagrams to support the design and development of Salesforce solutions.
• Implement Salesforce functionality according to best practices.
• Work with global team resources to complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies.

Qualifications

• 3-5+ years of previous consulting experience with other Salesforce Implementation Partners in the Salesforce ecosystem.
• 1-2+ years of experience working on multiple, small - midsize engagements at a time.
• Experience wearing the Solution Architect "hat", or working closely with a SA, on at least 2+ engagements.
• Depth in one or more Salesforce Cloud products: primarily Service + Sales Cloud.
• Active Salesforce Certifications: Salesforce Admin; Business Analyst; Service Cloud Consultant.
• Ability to confidently lead multiple, small-midsize customer engagements at a time.
• Demonstrated ability and passion for Project Management tasks.
• Demonstrated success in partnering with near- and offshore resources.
• Deep understanding of Salesforce out-of-the-box features and implementation best practices.
• Lens for consulting and proactively solutioning customer needs.
• Willingness to jump in and solution on new products (ie Agentforce).

Benefits

• Comprehensive Benefits with Sequoia: Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
• Ownership & Impact: Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building.
• Level Up Your Career: Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
• Work from anywhere (well, almost ): Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.
• People-First Flexibility: We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.