Sr. National Account Manager

Sr. National Account Manager

Location: Mooresville, NC, US, 28117

Level: Mid-senior level

Department: Sales, Marketing & Product Management

Travel Required: 31%-60%

Job Summary: The Sr. National Account Manager, Retail will be responsible for overseeing all activities related to National Hardware sales within the Retail Channel (Lowe's, Menards, & The Home Depot). This role entails managing a portfolio of products, ensuring effective forecasting, strategic promotional planning, and driving business development within the Americas Residential segment. In addition, leading a subset of direct reports and collaborating internally with Product, Marketing, Finance, and Supply chain. The ideal candidate will be a proactive and results-driven professional who can build strong relationships with key stakeholders while developing and executing strategies to achieve revenue and growth targets.

Primary Duties and Responsibilities:

• Sales Growth & Channel Expansion: Own and drive the total sales and profit performance of the Hardware subgroup within the Retail Channel. Develop and execute short- and long-term strategic growth plans to increase sales, category share, and omnichannel presence. Identify white space opportunities and lead cross-functional initiatives to expand the National Hardware and Private Label product portfolios both in-store and online.
• Leadership & Team Development: Lead and coach direct reports in fostering high performance and collaboration across regions. Provide strategic direction to internal teams to support retailers initiatives and ensure seamless account management.
• P&L Management: Lead development of account-specific budgets, sales forecasts, and profitability plans in partnership with finance, marketing, and operations. Monitor sales and margin performance, adjusting pricing, promotions, and strategy as needed to meet or exceed revenue and profit targets. Make data-driven decisions to optimize assortment, reduce costs, and enhance ROI across all programs.
• Strategic Customer Management: Build and maintain senior-level relationships with Retail Merchants, Brand Advocates, and Supply Chain teams. Serve as the primary point of contact, aligning National Hardware brand and innovation roadmap with retailer's strategic initiatives.
• Retail Marketing & Execution: Lead the development and implementation of omnichannel promotional plans, ensuring alignment with brand positioning and seasonal initiatives. Collaborate with marketing and customer's retails services teams to drive in-store execution, brand visibility, and service levels that meet the retailer's expectations.

Education and Experience Profile: Bachelor's degree in Business, Marketing, or a related field required. 7+ years of progressive experience in sales within consumer products; experience in building products or home improvement preferred. 2+ years of direct experience managing Lowe's, Menards, and or The Home Depot account strongly recommended. Demonstrated experience owning and managing a P&L for a key customer or category. Proven success in developing growth strategies, promotional plans, and pricing structures in a retail environment. Excellent communication, analytical, and presentation skills. Proficient in Microsoft Office Suite and AI applications.

Work Environment: Ability to travel 20-40%, both domestically and internationally. Travel required for meetings, training seminars, trade shows, store walks, and end user presentations.