Mid Market Customer Success Manager

Overview Who You Are: You are a Customer Success guru who is ready to champion the success of our clients. You are a highly motivated and inquisitive professional with at least 1-2 years of SaaS Customer Success or Account Management experience, and you are excited to bring your creative and process-driven mindset to our team. You will help ensure customers realize the full value of their investment and thrive in a fast-paced environment, building strong relationships that drive adoption, renewals, and expansion. What You’ll Be Doing: Leading all post-sales activities for Invicti's customers through relationship-building, product knowledge, planning, and execution Acting as the voice of the customer Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do Retaining long-term partnerships by independently renewing and expanding successful customers Dominating quarterly metrics concerning customer retention, price increase, and upselling Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment Conducting Quarterly Business Reviews to drive positive customer outcomes Independent analysis of data to discover insights that drive recommendations for clients Tracking accounts to identify churn risks and working proactively to mitigate such risks What You’ll Need: A minimum of 1-2 years of experience within a Customer Success, Account Management, or SaaS Sales role Experience building relationships with clients Familiarity with managing customer renewals and upsells Strong presentation, meeting facilitation, and written communication skills Excellent time management and organizational skills with the ability to track numerous details Desire to work in a dynamic start-up in which your input is encouraged to help craft offerings and interaction with clients Willingness to travel to customer locations Why Invicti Note: Some benefits descriptions include emphasis in the original content; entries are retained as provided where possible and reformatted for clarity. Your Health & Wellness Matters Health Insurance: We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of health care and 50% vision/dental premium costs. Coverage is effective on day one. Employee Assistance Program: Emotional support counseling services – 24/7 life coaching, dependent care, elder care, financial & legal support, wellness coaching, new parent support, and more Parental Leave: 16 weeks paid leave for birthing parent recovery; 4 weeks paid leave for non-birthing/bonding parent 401(k) Savings Plan: 50% match up to 6% with 100% annual vesting We Value Adult/Life Balance Hybrid or remote working: Hybrid/home schedule available for local office locations Discretionary Time Off: Flexible vacation schedule Quarterly Thrive-Wellness Days: One extra vacation day per quarter for company-wide breaks Volunteerism Time Off: 5 paid days per year Paid Birthday Off: Take your birthday off We Value You Employee Recognition: Ongoing recognition and rewards; culture supporting personal and professional growth Statement on Diversity and Inclusion: At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here. We are committed to creating a space where everyone feels valued and included. Come as you are and join us in shaping the future of our industry. #J-18808-Ljbffr Invicti