Front Office and Property Management Assistant

Front Office And Property Management Assistant

Goldman Properties Philadelphia is seeking a professional and customer-service-oriented Front Office and Property Management Assistant to support front-office operations and serve as a welcoming point of contact for tenants, guests, vendors, and team members. This role will also assist with tenant relations, administrative tasks, work order coordination, building communications, and special projects.

Compensation: $50,000$55,000 annually

Benefits:

• Competitive pay
• Life, medical, vision, and dental insurance after 90 days
• Personal Time Off benefits
• On-Demand payroll feature

Essential Functions:

Manage the front desk and front office area, including answering phones, greeting guests, tenants, prospective tenants, vendors, and contractors, while maintaining a professional and welcoming environment.

Serve as a key point of contact for tenant-related matters, including maintenance requests, general inquiries, access requests, visitor coordination, and lease-related questions.

Assist with entering, tracking, and following up on tenant work orders in Yardi, coordinating with the maintenance team, and keeping tenants informed of the status through completion.

Support property management operations by preparing and sending tenant correspondence, notices, memorandums, building updates, and other communications as needed.

Maintain the Kastle access control system by entering new tenants, employees, guests, and vendors, and removing access for terminated tenants, employees, or inactive users.

Maintain and update the lobby directory, tenant contact lists, building records, and other property management files to ensure information is accurate and current.

Coordinate with maintenance, engineering, leasing, accounting, and management teams to ensure tenant requests and building matters are addressed promptly and professionally.

Assist with showing vacant units or available spaces to prospective tenants on an as-needed basis and provide general information regarding the property.

Promote and maintain positive relationships with tenants, vendors, guests, and prospective tenants, while keeping management informed of any issues, concerns, or service needs.

Provide administrative support to the Property Manager, Assistant Controller, Chief Engineer, and Director of Leasing, including scheduling, correspondence, filing, reporting, and follow-up on pending items.

Coordinate with vendors and service providers as needed for front office equipment, copier/postage machine maintenance, office supply orders, and other operational needs.

Order and maintain office supplies and ensure the front office and common administrative areas are organized and properly stocked.

Assist with tenant events and building programs, including coordinating with the Tenant Program Manager on catering orders, event setup, breakdown, communication, and related logistics.

Help ensure building policies and procedures are followed by tenants, vendors, visitors, and staff, escalating any issues to management when necessary.

Assist with special projects, property management initiatives, tenant communications, and other administrative or operational tasks as assigned.

Requirements:

• Prior experience in property management, real estate, tenant services, hospitality, or front desk administration preferred.
• Professional phone etiquette and strong customer service skills.
• Ability to communicate professionally with tenants, vendors, guests, and internal team members.
• Experience in entering, tracking, or following up on work orders preferred.
• Ability to remain calm, courteous, and solution-oriented when handling tenant concerns or urgent requests.
• Strong computer skills and ability to learn building management, access control, and property management systems.
• Dependable, punctual, and able to maintain a professional presence at the front desk.
• Ability to handle confidential information with discretion.
• Comfortable coordinating with multiple departments, including maintenance, leasing, accounting, and management.