ServiceNow GRC/IRM Business Process Consultant

Job Title: ServiceNow GRC/IRM Business Process Consultant

Location: Santa Clara, CA (Remote)
Contract

Job Responsibilities

• Lead less complex and smaller teams than Principal Business Process Consultants acting as the functional solution lead
• Focus on specializing in 12 ServiceNow offerings positioning for career advancement
• Translate complex business requirements into configuration needs author user stories for agile development identify opportunities for process improvement and automation share insights with product teams and lead best practices
• Coach and mentor junior team members BPC and Associate BPC on solutioning building expertise and project challenges as they arise
• Share learnings and new practices across the BPC community
• Apply ServiceNow knowledge and GRC IRM domain expertise in customer engagements to provide optimum workflows
• Design efficient workflows based on ServiceNow GRC IRM product capabilities and leading practices ensuring that the proposed solutions meet the customers expectations
• Draft user stories and train customers to create their own user stories acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Be an active contributor of leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform
• Provide feedback to product development to improve the product based on experiences gained with customers
• Maintain skills certifications on their specific workflows

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving
• This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
• 8 years progressive experience as part of a professional services organization or equivalent educationexperience
• Ability to travel up to 50
• Industry domain expertise in GRC IRM
• Creativity with comfort running projects independently
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned workflow
• Independently leverages AI to optimize workflows tailor customer solutions and inform strategic decisions
• Articulates AI system design ethical implications and platform use cases clearly guiding peers and stakeholders in responsible valuedriven AI adoption