Senior Business Process Consultant
ICONMA
Senior Business Process Consultant
Our client, an IT Services and Consultant company, is looking for a Senior Business Process Consultant for their remote location.
Responsibilities:
- Lead less complex and smaller teams than Principal Business Process Consultants, acting as the functional solution lead.
- Focus on specializing in 1-2 ServiceNow offerings, positioning for career advancement.
- Translate complex business requirements into configuration needs, author user stories for agile development, identify opportunities for process improvement and automation, share insights with product teams, and lead best practices.
- Coach and mentor junior team members (BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise.
- Share learnings and new practices across the BPC community.
- Apply ServiceNow knowledge and domain expertise in customer engagements to provide optimum workflows.
- Design efficient workflows based on ServiceNow product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
- Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
- Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Maintain skills / certifications on their specific workflows
Requirements:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
- Industry domain expertise.
- Creativity with comfort running projects independently.
- Success driving complex issues through analysis and resolution.
- Experience working collaboratively.
- ServiceNow certifications in aligned workflow.
- Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
- Articulates AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Vacancy posted 1 day ago
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