Patient Support Specialist - Hybrid

Updated: June 23, 2026 Location: Durham, NC, United States Job ID: 16543 You are a patient-focused professional who thrives on solving problems, building trust, and delivering a positive patient experience. In this role, you will support patients, caregivers, healthcare providers, and clinic personnel within a virtual pharmaceutical contact center environment. You will serve as a key point of contact by providing timely, accurate, and empathetic support across multiple communication channels. Hybrid role: 3 days per week remote, 2 days per week onsite at Morrisville, NC corporate office. Responsibilities Respond to inbound calls, emails, and other patient inquiries in a timely, professional, and compliant manner Build strong relationships with patients, caregivers, healthcare providers, and clinic staff through active listening, empathy, and solution‑oriented communication Identify, troubleshoot, and resolve patient concerns while escalating complex issues to appropriate internal teams when necessary Accurately document patient interactions and maintain detailed records within the contact center system Adhere to all company policies, regulatory requirements, and data privacy standards related to pharmaceutical contact center operations Qualifications High school diploma or equivalent required 1–3 years of experience in customer service, call center operations, or a related field Strong verbal and written communication skills with the ability to clearly communicate information to diverse audiences Flexibility to work adjusted schedules or additional hours, as needed Desired Additional Skills Experience within the pharmaceutical, healthcare, or life sciences industry Bilingual in Spanish and English (written and verbal) Benefits The benefits for this position will include a competitive compensation package, health benefits to include medical, dental and vision, company match 401(k), flexible paid time off (PTO) and sick time. Eligibility for paid sick time may vary depending on location. Syneos Health complies with all applicable federal, state and municipal paid sick time requirements. Equal Opportunity Employer Statement Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: Email: [emailprotected] #J-18808-Ljbffr Syneos Health