Administrative Assistant, Intermediate | Oncology Front Office

Join the UPMC Hillman Cancer Center Team as an Administrative Assistant, Intermediate

Are you organized, friendly, and passionate about supporting patient care? We're looking for a skilled medical office professional to join our team as an Administrative Assistant, Intermediate. If you thrive in a fast-paced environment and love working with people, this is the role for you!

What You'll Do:

• Serve as a key point of contact for patients, including assisting at the discharge window as patients complete appointments.
• Schedule, reschedule, and coordinate patient appointments, scans, and physician visits.
• Communicate with other healthcare facilities and departments to support patient care and scheduling needs.
• Provide exceptional customer service and support to patients in a compassionate and professional manner.
• Work effectively in a busy, fast-paced medical office environment where priorities may shift throughout the day.

What We're Looking For:

• Previous experience in a medical office or healthcare setting strongly preferred.
• Strong customer service skills with a patient-focused approach.
• Excellent communication, organizational, and multitasking abilities.
• Ability to remain calm, professional, and detail-oriented in a high-volume physician practice.
• Willingness to learn scheduling processes and adapt to changing priorities.
• A collaborative team player who works well with coworkers, patients, and other departments to support quality care.

Why Join Us?

• Competitive pay and comprehensive benefits.
• A supportive team that feels like family.
• Monday through Friday daylight schedule - no evenings, weekends, or holidays!
• Opportunities to grow your skills and career in healthcare administration.

If you're ready to make an impact and be part of a team that values your contributions, apply today! Responsibilities:

• Under general direction, provides varied administrative support to a department or group of professionals.
• May make travel arrangements.
• Maintains various accounting and budgetary records (i.e., completes expense reports).
• Collects, compiles, and analyzes moderately complex data and information. Composes straightforward written descriptions of results. Researches, drafts, and/or abstracts reports (i.e., conduct initial research to gather information for Supervisor regarding topic of interest).
• May also perform all responsibilities of an Administrative Assistant - Associate: Performs routine clerical functions, such as copying, sorting, filing, and typing. Sets up and maintains varied office files, logs, and records office activities. Orders office supplies and maintains office equipment. Answers, screens, and routes incoming calls and messages. Responds to routine questions. Greets, screens, and directs visitors to appropriate staff member.
• Reviews administrative procedures and interprets them for employees.
• Maintains supervisor's calendar (i.e., proactively schedules meetings on supervisor's behalf, makes recommendations for large meeting venues and catering, takes leadership role to ensure meetings flow smoothly).
• Assists supervisor and department with presentations (i.e., provides content editing/content recommendations in addition to standard proofing).
• Composes routine, general, and unique/independent correspondence (i.e., sends more than standard emails, begins to modify content of email on behalf of department head, reads and answers correspondence).

• High school diploma or equivalent
• Three years experience in an administrative support role
• Ability to perform advanced functions in word processing, electronic mail/calendar, spreadsheet, presentation and database software
• Ability to use applicable MS Suite products
• Working knowledge of business processes and procedures
• Knowledge of basic accounting and financial principles and functionsAbility to analyze data and use basic reasoning skills
• Licensure, Certifications, and Clearances: Act 34
• UPMC is an Equal Opportunity Employer/Disability/Veteran