Critical Operations Technician

Job Summary Join QTS’s Facilities Operations team as a Critical Operations Technician (Level I), focusing on mechanical, electrical, HVAC, and IT equipment maintenance in our data centers. The role requires onsite work in a 24X7X365 environment and is not eligible for remote or hybrid work. Responsibilities Perform preventive maintenance on mechanical, electrical, HVAC, and IT equipment; record readings and adjust as necessary. Install and repair IT, mechanical, and electrical equipment; assist team members with major repairs. Provide high‑level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment per provisioning documents and procedural guidelines. Process work orders for preventive and corrective maintenance on critical and site infrastructure. Order tools and equipment in consultation with supervisor or team lead. Create and update tickets in the ticketing system to address customer calls and facility alerts. Respond to building emergencies and customer requests as required. Safely store, use, and dispose of hazardous materials in compliance with departmental policy. Follow the Change Management Process for maintenance approvals and documentation using QTS software. Qualifications Two or more years of technical or trade training, military training, or workplace equivalency. Experience in facilities maintenance, electrical, mechanical, HVAC, or IT hardware/cabling. Proficiency with Microsoft Office Suite. Preferred: One or more years of experience in a data center, commercial, or industrial environment or equivalent. Benefits Medical, dental, vision, life, and disability insurance. 401(k) retirement plan with up to 4% company match. Paid volunteer days. Employee assistance program. Tuition assistance, parental leave, military leave assistance. QTS scholarship for dependents. Roth and Traditional 401(k) matching with immediate vesting. Generous PTO, floating holidays, and paid volunteer days. Stock Purchase Plan (SPP), 11 paid holidays, and holiday compensation. Pet and legal insurance, Q‑Rest sabbatical program, Q‑Anniversary service award. Parental and military benefits package, charitable matching gift program, crisis fund, wellness program. Tuition reimbursement program. EEO & Legal QTS is an equal‑opportunity employer. We comply with all laws regarding equal employment opportunity and affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information, family or medical leave, protected veteran status, or any other legally protected characteristic. Quoting an EEO poster: “Know Your Rights”–see the posted sign. We are committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation during any part of the employment process, please email View email address on click.appcast.io with details of the request and your contact information. #J-18808-Ljbffr