Office Assistant

$35,219/ annually Starting salary based on qualifications and experience Job Description Are you organized, friendly, and ready to put your clerical skills to work in a meaningful way? Join a dedicated, mission-driven team where your attention to detail and customer service skills directly support vital services for our community! The City of Chesapeake’s Department of Human Services is seeking a dependable and detail-oriented Office Assistant to provide essential clerical and administrative support within a fast-paced, service-driven environment. This position is an integral part of the team, ensuring the smooth and efficient operation of day-to-day activities and serving as a key point of contact for clients and staff. The ideal candidate will demonstrate excellent communication skills, a strong commitment to customer service, and the ability to manage routine office responsibilities with professionalism and discretion. ESSENTIAL TASKS Answers the main telephone line and directs incoming calls to the appropriate personnel; takes and relays messages as necessary. Greets and assists clients and visitors; provides routine information or directs them to the appropriate department or staff member. Performs routine office tasks such as data entry, filing, typing letters, forms, and correspondence, photocopying, and faxing. Schedules client interviews, appointments, or inspections as needed. Sorts and files office materials; verifies the accuracy and completeness of records and documents. Maintains and updates departmental records, logs, and databases in accordance with established procedures. Processes incoming and outgoing mail; prepares service requests and documents for distribution. Assists with ordering, receiving, and maintaining inventory of office supplies. Supports special projects and performs other administrative duties as assigned by the supervisor. WHAT YOU BRING Proven experience in clerical or administrative support roles, preferably within a public service or office environment. Strong communication skills, both verbal and written, with a friendly and professional demeanor. Exceptional organizational abilities and attention to detail. Ability to manage multiple tasks efficiently and prioritize workload effectively. Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general office equipment. Comfort working in a fast-paced, open office setting with frequent interaction with the public and team members. Commitment to maintaining confidentiality and handling sensitive information with discretion. Positive attitude, reliability, and a strong work ethic. The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks. Required Qualifications VOCATIONAL / EDUCATIONAL REQUIREMENT Requires high school diploma or GED / HSE . EXPERIENCE REQUIREMENT In addition to satisfying the vocational/education standards, this class requires a minimum of six months of full-time equivalent experience in administrative support. SPECIAL CERTIFICATIONS AND LICENSES Require valid driver’s license and driving record in compliance with City Driving Standards . SPECIAL REQUIREMENTS Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties. Preferred Qualifications PREFERRED QUALIFICATIONS Preferred a minimum of one year of call center or office administration experience. Thorough knowledge of current business practices and protocols involved in providing services and quality customer services to internal/external customers. Proficiency with Microsoft Office program preferred Demonstrated ability to communicate effectively verbally. Significant attention to detail and strong organizational and follow-up skills, with the ability to prioritize and meet deadlines. ADA Checklist Overall Physical Strength Demands Physical Demands C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs. Standing Standing Frequently- From 1/3 to 2/3 of the time. Sitting Sitting Continuously- 2/3 or more of the time. Walking Walking Frequently- From 1/3 to 2/3 of the time. Lifting Lifting Frequently- From 1/3 to 2/3 of the time. Lifting Amount Lifting Amount Exerting up to 10 lbs Carrying Carrying Frequently- From 1/3 to 2/3 of the time. Carrying Weight Carrying Weight Exerting up to 10 lbs Pushing/Pulling Pushing/Pulling Frequently- From 1/3 to 2/3 of the time. Pushing/Pulling Weight Pushing/Pulling Weight Exerting up to 10 lbs Reaching Reaching Occasionally- Up to 1/3 of the time. Handling Handling Occasionally- Up to 1/3 of the time. Fine Dexterity Fine Dexterity Frequently- From 1/3 to 2/3 of the time. Kneeling Kneeling Occasionally- Up to 1/3 of the time. Crouching Crouching Rarely- Less than 1 hour per week. Crawling Crawling Rarely- Less than 1 hour per week. Bending Bending Occasionally- Up to 1/3 of the time. Twisting Twisting Frequently- From 1/3 to 2/3 of the time. Climbing Climbing Rarely- Less than 1 hour per week. Balancing Balancing Rarely- Less than 1 hour per week. Vision Vision Continuously- 2/3 or more of the time. Hearing Hearing Continuously- 2/3 or more of the time. Talking Talking Continuously- 2/3 or more of the time. Foot Controls Foot Controls Continuously- 2/3 or more of the time. Machines, Tools, Equipment and Work Aids Used Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and any other related equipment. Protective Equipment Required N/A Health and Safety D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never Mechanical Hazards Mechanical Hazards N = Never Chemical Hazards Chemical Hazards N = Never Electrical Hazards Electrical Hazards S = Seasonally Fire Hazards Fire Hazards S = Seasonally Explosives Explosives S = Seasonally Communicable Diseases Communicable Diseases S = Seasonally Physical Danger or Abuse Physical Danger or Abuse S = Seasonally Other If Other, Description D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never Dirt and Dust Dirt and Dust N = Never Extreme Temperatures Extreme Temperatures N = Never Noise and Vibration Noise and Vibration N = Never Fumes and Odors Fumes and Odors N = Never Wetness/Humidity Wetness/Humidity N = Never Darkness or Poor Lighting Darkness or Poor Lighting N = Never Primary Work Location Non-Physical Demands C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs. Time Pressures Time Pressures Continuously- 2/3 or more of the time. Emergency Situations Emergency Situations Frequently- From 1/3 to 2/3 of the time. Frequent Change of Tasks Frequent Change of Tasks Continuously- 2/3 or more of the time. Irregular Work Schedule/Overtime Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time. Performing Multiple Tasks Simultaneously Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time. Working Closely with Others as Part of a Team Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time. Tedious or Exacting Work Tedious or Exacting Work Continuously- 2/3 or more of the time. Noisy/Distracting Environment Noisy/Distracting Environment Continuously- 2/3 or more of the time. Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s) No #J-18808-Ljbffr