Overnight Hotel Manager
Hilton Chicago
Description We are seeking an experienced and driven Overnight Manager to join our team and lead a diverse group of professionals in a fast-paced, multicultural environment. This role requires a strong leader who can manage the team operations, ensure high-quality service delivery, and foster a collaborative and inclusive workplace culture. This position offers the opportunity to work with a vibrant team committed to excellence and innovation.
If you are passionate about leadership, operational management, and thrive in challenging and rewarding environments, we encourage you to apply. The successful candidate will possess excellent organizational skills, a proactive approach to problem-solving, and the ability to motivate and develop team members. This role is essential for overseeing all hotel operations during the night shift, ensuring guest satisfaction, property safety and security, and smooth financial and operational processes. Join us and contribute to a work environment that values diversity, integrity, and high standards of customer service. This is an 11 pm to 9 am shift position. Responsibilities • Manager on Duty: Represents hotel leadership and handles all escalations.
• Staff Supervision: Manages front desk agents and night audit staff.
• Night Audit: Oversees processing of end-of-day financial reports.
• Guest Services: Handles late check-ins and urgent guest complaints.
• Risk Management: Monitors hotel security, fire systems, and emergencies.
• Cross-Departmental Coordination: Assists housekeeping and maintenance with overnight requests. Qualifications • Previous hotel Front Desk Operations and supervisory experience in a hotel environment is required, with a minimum of two years.
• The ability to provide excellent customer service and make decisions without a lot of supervision is required. The ability to lead and direct the work of others is required.
• The perfect candidate must have the ability to perform under pressure with professionalism.
• The ability to respond to emergency situations and provide leadership in such situations.
• Available to work overnight hours.
If you are passionate about leadership, operational management, and thrive in challenging and rewarding environments, we encourage you to apply. The successful candidate will possess excellent organizational skills, a proactive approach to problem-solving, and the ability to motivate and develop team members. This role is essential for overseeing all hotel operations during the night shift, ensuring guest satisfaction, property safety and security, and smooth financial and operational processes. Join us and contribute to a work environment that values diversity, integrity, and high standards of customer service. This is an 11 pm to 9 am shift position. Responsibilities • Manager on Duty: Represents hotel leadership and handles all escalations.
• Staff Supervision: Manages front desk agents and night audit staff.
• Night Audit: Oversees processing of end-of-day financial reports.
• Guest Services: Handles late check-ins and urgent guest complaints.
• Risk Management: Monitors hotel security, fire systems, and emergencies.
• Cross-Departmental Coordination: Assists housekeeping and maintenance with overnight requests. Qualifications • Previous hotel Front Desk Operations and supervisory experience in a hotel environment is required, with a minimum of two years.
• The ability to provide excellent customer service and make decisions without a lot of supervision is required. The ability to lead and direct the work of others is required.
• The perfect candidate must have the ability to perform under pressure with professionalism.
• The ability to respond to emergency situations and provide leadership in such situations.
• Available to work overnight hours.
Vacancy posted 3 days ago
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