Technology Operations & Governance Analyst

Role Description

This role will be responsible for defining and documenting processes & procedures related to the organization's technology operations. This includes:

• Supporting areas where processes/procedures need to be established or improved.
• Analyzing existing processes and recommending changes to ensure efficient and effective operations.
• Working closely with various stakeholders across the organization to understand their needs and priorities.
• Developing processes that meet stakeholder requirements.
• Ensuring documentation is updated on a regular cadence and appropriately stored.
• Helping to ensure operational metrics are in sync with established processes & procedures.
• Modifying team behaviors based on metric output.

Qualifications

• Bachelor’s degree or equivalent from four-year College or technical school or equivalent combination of education and experience.
• Entry level professional with 0-2 years of industry and/or relevant experience, typically at an Analyst level role or external equivalent.
• Familiarity with Scrum/Agile methodologies. Agile certifications a plus: PMI-ACP, CSM, SAFe.
• Experience using Azure DevOps (preferred) or Jira for managing work tasks.
• Experience with process documentation tools such as Visio or Blueworks Live.
• Experience with Microsoft Office Suite.
• Experience working remotely and household setup conducive to remote work.
• Understanding of software development life cycle models and knowledge of both agile and traditional project management principles and practices.
• Excellent written and verbal communication.

Requirements

• Partner with business and technology leadership to implement processes for managing and tracking software development teams.
• Work across business lines (CRE, RRE, Corporate) to standardize processes and drive the implementation and adherence of the Technology System of Delivery (SoD).
• Analyze and implement improvements to the SoD.
• Responsible for managing change within the SoD.
• Ensure that all changes are implemented in a secure and compliant manner, adhering to relevant regulations and internal policies.
• Partner with Data and Analytics staff to create metrics and reports that support the SoD.
• Create and maintain a repository for storage and communication of standard processes and procedures in SharePoint.
• Coordinate activities among team members and other relevant stakeholders.
• Provide regular updates on project progress, milestones, and potential challenges to stakeholders.
• Identify and assess project risks, working with the team to develop mitigation plans.
• Proactively address issues and obstacles that may impact project delivery.
• Analyze Azure DevOps (ADO) boards to verify established structure and processes are being followed.
• Work with Portfolio, Capability and Delivery teams to create queries or metrics in ADO to improve insights.
• Work with the Performance Metrics team to roll out changes needed to support new or changing metrics or key performance indicators (KPIs).
• Advocate for the use of automation to streamline repetitive tasks and improve overall efficiency.
• Other activities as may be assigned by your manager.

Benefits

• The annual full time base salary range for this role is $52,000.00 - $70,000.00.
• Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data.
• Certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval.
• SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies.
• All full time employees are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.