Account Manager, FedCiv

The Account Manager is responsible for ensuring the successful management, maintenance, and growth of a targeted client base, including penetrating accounts in the federal, state, and municipal governments, as well as educational institutions and government prime contractors. Through consultative sales and individual needs assessment, the Account Manager will focus on increasing profit, while maintaining strong customer relationships through professional, prompt, and courteous customer service. Account Managers become a dedicated consultant, negotiator, and partner to their current and prospective customer base. Account Manager duties, responsibilities, and goals are dependent upon the level earned (Levels I and II). Account Managers will be responsible for supervising, managing, and developing one or more Inside Sales Representatives (ISRs) assigned to them Responsibilities Ensure successful and profitable selling of IT solutions to meet revenue and margin goal Proactively identify and create new business opportunities with existing customers and prospects Anticipate and assess current and future IT requirements of customers and prospects to deliver relevant solution Oversee sourcing, quoting, purchasing, invoicing, and follow-up for products and services to ensure customer satisfaction Manage all responsibilities and tasks assigned to the role, ensuring high-quality and timely performance Effectively supervise an Inside Sales Representative (ISR) Establish strong, professional relationships with customers, prospects, coworkers, and vendors, based on solid rapport and trust Active participation in and support of the company’s ongoing development and training effort Obtaining appropriate service and/or sales certification Remaining current in industry trends through relevant training, trade show attendance, reading of trade journals, etc. Projects as assigned by the CR Qualifications Minimum of a high school diploma, college degree preferred Strong sales drive with previous sales or IT industry experience preferred High level of commitment to exceptional customer service and relationship building Strong written and verbal communication skills Strong problem solving, organizational, and interpersonal skills Ability to work both individually and in a team environment, remotely and/or in an office environment Self-motivated with the ability to work in a fast paced and constantly changing industry Proficiency in relevant software and platforms such as: MS Office/Teams/Outlook, Contraqer, NetSuite Experience supporting or selling into Federal Civilian agencies and organizations preferred Ability to establish strong relationships with Federal Civilian agency stakeholders, integrators, and industry partners #J-18808-Ljbffr