Hotel Night Auditor

Hotel Night AuditorWe are looking for an intelligent, driven, and courteous night auditor. We always strive for our best and our customers see it. This team member is crucial to the property's success ensuring that our guests are provided a fast accurate check-in by a smiling friendly face after their long travels. In addition to managing our guests check-in and check-outs, the Night Auditor will be the first responder to any guest issues and assist in keeping our property quiet, ensuring our guests have a great night's sleep! Additionally, the Night Auditor is responsible for accurately running the audit each evening to ensure proper accounting and payment processing.The person selected for this role will have:2+ years of experience in a hands-on customer service role, preferably in a hospitality environmentComputer efficiencyPassion for customer serviceStrong ability to multitask and prioritizeProblem identification and resolution skillsAbility to work with very limited supervision (the Night Auditor is often the only employee on duty)Strong administrative skillsAbility to remain calm while handling guest concerns and situations at nightAbility to stay awake and maintain focus for long periods of inactivitySome of the duties include:Checking guests in and outAnswering questions about the neighborhood and surrounding areasSetting up morning coffee and other breakfast preparationsHaving conversations with guests throughout the morning/night to give them a great experienceAssembling and reviewing daily financial/operations recordsEnsuring guests have a quiet experience by enforcing noise curfews, occupant policies, etc.Maintaining strong relationships with local law enforcement when they are on-siteCapturing company point-of-contact info when available to assist with sales activitiesReporting any facility issues such as lighting, vending machines, property damage to managementVarious administrative tasks as assigned by the General ManagerRoutine walks around the property to ensure hotel maintains a quiet and safe environmentWe are looking for part time to full time employees. Past hospitality experience is necessary. Hawthorn Suites by Wyndham