R&D Technology Services Analyst

Role Description

The R&D Technology Services Analyst serves as a critical bridge between business needs, technology platforms, and project execution within Greystar’s Research & Development team. This role is responsible for gathering and analyzing data, defining system and process improvement requirements, and supporting the successful delivery of strategic initiatives across property management platforms and emerging technologies.

This individual partners closely with Product, Operations, Training, and vendor teams to identify opportunities, prioritize enhancements, and drive scalable solutions that improve performance, adoption, and customer experience across the organization.

Core Responsibilities

• Business Analysis & Solution Design
  • Conduct research and gather data from on-site teams, corporate stakeholders, and clients to identify system gaps and operational opportunities.
  • Translate business needs into clear requirements aligned to project and product goals.
  • Perform analysis (including cost-benefit, impact assessments, and performance metrics) to inform recommendations.
  • Identify and recommend process and system improvements that enhance efficiency, scalability, and user experience.
• Project Execution & Delivery
  • Support all phases of the project lifecycle, including planning, execution, monitoring, and close-out.
  • Develop and manage project schedules, ensuring proper resource allocation and alignment with timelines.
  • Track progress, risks, and dependencies; proactively recommend adjustments to ensure successful outcomes.
  • Ensure deliverables are completed on time, within scope, and meet quality expectations.
  • Maintain accurate documentation and provide consistent updates to stakeholders.
• Product & Platform Optimization
  • Analyze system performance data (e.g., Yardi, RealPage, Entrata, and emerging platforms) to identify functionality gaps and enhancement opportunities.
  • Partner with Product Management and vendors to prioritize and deliver enhancements that drive adoption and business value.
  • Support pilot programs and innovation initiatives by tracking success metrics, gathering feedback, and recommending next steps.
  • Contribute to product roadmaps by providing insights from operations, customers, and performance data.
• Stakeholder Engagement & Communication
  • Collaborate cross-functionally with teams including Operations, Training, Conversions, Customer Success, and external partners.
  • Develop presentations, reporting materials, and communication templates to effectively share insights, roadmaps, and updates.
  • Present project status, recommendations, and performance metrics to stakeholders and leadership.
  • Build strong relationships across departments to align priorities and drive shared outcomes.
• Continuous Improvement & Innovation
  • Identify trends, risks, and opportunities across projects and platforms to continuously improve processes and outcomes.
  • Contribute to R&D innovation efforts by recommending new tools, workflows, and scalable solutions.
  • Stay informed on industry trends, emerging technologies, and internal system changes, applying insights to ongoing initiatives.

Qualifications

• Bachelor’s degree in Business, Technology, or related field, or equivalent experience.
• 2-5 years of experience in property management operations and/or property management software platforms preferred.
• Familiarity with platforms such as Yardi, RealPage, Entrata, or similar systems.
• Experience supporting projects or initiatives in a cross-functional, fast-paced environment.

Requirements

• Strong analytical and problem-solving skills with the ability to interpret data and drive actionable insights.
• Ability to manage multiple projects, prioritize effectively, and operate with limited supervision.
• Excellent communication and presentation skills, including the ability to convey complex information clearly.
• Proficiency in Microsoft Excel, PowerPoint, and project management tools.
• Strong collaboration and relationship-building skills across diverse teams.
• Highly organized with strong attention to detail and follow-through.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off: All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.