Change Manager I - Remote

Job Title Change Manager I - Remote (Open) Requisition Number R7734 Location Arizona – Home Teleworkers Alabama – Home Teleworkers Alabama – Home Teleworkers Arkansas – Home Teleworkers California – Home Teleworkers Colorado – Home Teleworkers Connecticut – Home Teleworkers Delaware – Home Teleworker District of Columbia – Home Teleworkers Florida – Home Teleworkers Georgia – Home Teleworkers Idaho – Home Teleworkers Illinois – Home Teleworkers Indiana – Home Teleworkers Iowa – Home Teleworkers Kansas – Home Teleworker Kentucky – Home Teleworkers Louisiana – Home Teleworkers Maine – Home Teleworkers Maryland – Home Teleworkers Massachusetts – Home Teleworkers Michigan – Home Teleworkers Minnesota – Home Teleworkers Mississippi – Home Teleworker Missouri – Home Teleworker Montana – Home Teleworkers Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a Change Manager I - Remote Your Role The Change Manager I are responsible for supporting and leading moderate to high-complexity IT change initiatives, ensuring successful adoption of new technologies and processes across the organization. This role applies structured change management methodologies to minimize resistance, drive user engagement, and achieve desired business outcomes. Working closely with IT project teams, technical leaders, and business partners, the Change Manager I ensure that changes are aligned with organizational goals and effectively implemented to support long-term success. Your Work Lead and support change management efforts for IT system implementations, upgrades, and process changes (e.g., platforms, tools, workflows). Develop and implement change management strategies and plans that align with business objectives, improve employee adoption and anticipate downstream impacts of technology changes across functions. Conduct impact assessments, partner analyses, and readiness assessments to inform change strategies. Work with project team to define people specific objectives and key results and critical metrics tied to benefit realization for IT initiatives. Operate with increasing independence, making informed decisions on change strategy execution and partner engagement without requiring continuous direction. Collaborate with project managers and technical leads to integrate change management activities into project and delivery plans. Design and deliver communication and training plans that translate technical changes into clear, user-focused messaging. Provide mentorship and support to leaders to help them effectively sponsor and reinforce IT changes. Identify and manage anticipated resistance related to technology adoption and process change, and develop mitigation tactics in partnership with IT and business leaders. Track and report on change management effectiveness and adoption metrics. Ensure compliance with CSAA IG change management guidelines and expectations regarding the use of ADKAR, Prosci and Proxima for key critical initiatives. Design, develop and implement User Acceptance Testing strategy and plan, when needed, to support successful adoption. Required Experience, Education and Skills BA/BS degree or equivalent combination of education and experience 8 years of relevant experience Prosci Certification Deep knowledge & validated application of change management processes and tools including stakeholder analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for sophisticated, large scale change initiatives Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data Excellent facilitation skills and knowledge of effective group dynamics concepts and processes Excellent solid understanding and application of training and communications methodologies and best practices Strong solid understanding of project management and other lifecycle methodologies Proven application of change management practices for IT system implementations, enhancements, and process changes, including platforms, tools, and workflows Strong ability to influence at the department/division level and across different layers of leadership Strong skills in sponsorship coaching & alignment, resistance management, and behavior change Substantial insurance business knowledge or shared services/consulting functions What would make us excited about you? MA degree or equivalent combination of education and experience Leadership/Cultural expectations (below by job level) Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects) Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) Demonstrates a company ownership mindset, thinking beyond boundaries of their own area Travels as needed for role, including divisional / team meetings and other in-person meetings Fulfills business needs, which may include investing extra time, helping other teams, etc Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. Why Choose a Career at CSAA IG? Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success. Flexible Workplace: We embrace a remote‑first culture through our Flexible Workplace. Most employees hold Home‑Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration. Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. This job posting will be unposted on Fri, 7 Aug 2026. CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). CSAA Insurance Group is an equal opportunity employer. #LI-JR1. The national average salary range for this position is $129,825.00-$144,250.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $129,825.00-$173,150.00. This role also includes an opportunity for a company‑wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay. CSAA Insurance Group offers automobile, home and other personal lines of insurance to AAA Members in 23 states and the District of Columbia. Founded in 1914, the company has been rated "A" or better by AM Best for more than 90 years and, with over $8 billion in revenue, is one of the top personal lines property casualty insurance groups in the United States. Guided by care for people and communities, we cultivate an inclusive and flexible culture that strengthens connection, supports belonging, and empowers employees to make a meaningful difference for those we serve. Our Enduring Purpose We help our members and communities prevent, prepare for and recover from life's uncertainties with care and compassion. As a member‑owned insurance company, our enduring purpose inspires us to be a voice for industry change, continually delivering AAA members peace of mind, providing employees the chance to do work that makes a real difference. For more information on CSAA, please visit Careers at CSAA Insurance Group A career at CSAA is built one development opportunity at a time, driven by your interests and by leaders who invest in you. Through mentoring, leadership programs, tuition support and hands‑on experiences, you can build a purpose‑driven path with meaningful impact. We prioritize human connection for the AAA members and commercial partners we serve and the employees who bring our shared mission to life. We build a culture of inclusion and belonging that supports community for all. We prioritize people over places, creating a flexible workplace where 95% of employees work remotely and gather in‑person for moments that matter. We take responsibility for the world around us by serving our communities and supporting meaningful action to build a sustainable future. #J-18808-Ljbffr CSAA Insurance Group