Change Manager I - Remote

Change Manager I - Remote

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a Change Manager I - Remote

Your Work:

• Lead and support change management efforts for IT system implementations, upgrades, and process changes (e.g., platforms, tools, workflows).
• Develop and implement change management strategies and plans that align with business objectives, improve employee adoption and anticipate downstream impacts of technology changes across functions.
• Conduct impact assessments, partner analyses, and readiness assessments to inform change strategies.
• Work with project team to define people specific objectives and key results and critical metrics tied to benefit realization for IT initiatives.
• Operate with increasing independence, making informed decisions on change strategy execution and partner engagement without requiring continuous direction.
• Collaborate with project managers and technical leads to integrate change management activities into project and delivery plans.
• Design and deliver communication and training plans that translate technical changes into clear, user-focused messaging.
• Provide mentorship and support to leaders to help them effectively sponsor and reinforce IT changes.
• Identify and manage anticipated resistance related to technology adoption and process change, and develop mitigation tactics in partnership with IT and business leaders.
• Track and report on change management effectiveness and adoption metrics.
• Ensure compliance with CSAA IG change management guidelines and expectations regarding the use of ADKAR, Prosci and Proxima for key critical initiatives.
• Design, develop and implement User Acceptance Testing strategy and plan, when needed, to support successful adoption.

Required Experience, Education and Skills

• BA/BS degree or equivalent combination of education and experience
• 8 years of relevant experience
• Prosci Certification
• Deep knowledge & validated application of change management processes and tools including stakeholder analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for sophisticated, large scale change initiatives
• Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data
• Excellent facilitation skills and knowledge of effective group dynamics concepts and processes
• Excellent solid understanding and application of training and communications methodologies and best practices
• Strong solid understanding of project management and other lifecycle methodologies
• Proven application of change management practices for IT system implementations, enhancements, and process changes, including platforms, tools, and workflows
• Strong ability to influence at the department/division level and across different layers of leadership
• Strong skills in sponsorship coaching & alignment, resistance management, and behavior change
• Substantial insurance business knowledge or shared services/consulting functions

What would make us excited about you?

• MA degree or equivalent combination of education and experience
• Leadership/Cultural expectations (below by job level)
• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)
• Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more!

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact View email address on click.appcast.io

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.