Support Analyst

The Challenge OneTrust is seeking a Support Analyst to join our professional services team. The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face. This position requires an outgoing, confident individual with excellent verbal and written communication skills, advanced troubleshooting skills, and an understanding of the OneTrust platform (and related technologies where appropriate). Your Mission Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc. Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements Work independently to manage your time and commitments while meeting agreed performance levels You Are You are a hardworking and determined individual focused on providing a great customer experience while building rapport. You’re an independent worker who can solve complex customer problems in a creative manner. Degree, higher education qualification or 1-5 years' work experience in a similar role Either demonstrated experience working with the OneTrust Privacy platform, or relevant technical skills such as web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations Ability to learn rapidly, and master the OneTrust Privacy platform Complex analytical problem‑solving skills Continuous improvement mindset and ability to contribute to process improvement Highly developed written and verbal communication skills, with ability to effectively communicate complex information in accessible language via phone, video and e‑mail Ability to work with and troubleshoot complex, web‑based software suites Working knowledge of development processes, different operating systems, browsers, and programming languages. Flexible attitude and willingness to work alternative shift patterns such as late shifts, weekends to support coverage, and new releases Extra Awesome Privacy industry experience, or CIPP/E / CIPM certified Language skills (French, German, Spanish, Portuguese) Familiarity with IAB TCF 2.0 framework Salary Range

$28.13–$50 USD

Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company‑paid privacy certification exam fees, and more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. #J-18808-Ljbffr OneTrust