Surgical Scheduler, Orthopedics

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule: Full Time, Monday–Friday

Location: 7 Marsh Brook Drive, Somersworth, NH

Patient Care Role: No – you’ll be the first friendly voice and face of our practice

About the Role

Are you organized, personable, and energized by helping people get the care they need? As a Surgical Scheduler, you’ll be the vital link between patients, referring providers, and our orthopedic care team. You’ll respond to incoming calls and online requests, register patients, and schedule appointments – including more complex cases – so every patient and referring office receives timely, efficient, and high-quality service.

What You’ll Do

• Coordinate registration and scheduling for new patient appointments
• Enter patient demographic, medical, financial, and referral information accurately, following department procedures, to obtain a hospital registration number and schedule appointments
• Answer and triage phone calls, taking accurate, detailed messages with a professional and courteous approach
• Share basic information and instructions with patients about our practice and Hospitals across the enterprise
• Gather the patient information providers need before each appointment and make sure medical records are available to the care team
• Accurately transcribe call, referral, and scheduling information across multiple systems
• Deliver excellent service to internal and external customers of Mass General Brigham Hospitals and ambulatory practices, including service recovery with patients and referring physicians when needed
• Schedule referral appointments and radiology orders to meet BWH expectations
• Protect confidentiality and privacy in line with HIPAA guidelines

Qualifications

What You’ll Bring

• Education: High School Diploma or equivalent (experience cannot be substituted for this requirement)
• Experience: 2–3 years of related work experience in a medical office or health care setting
• Preferred: 2–3 years of experience working with Epic

Skills That Will Help You Shine

• Basic computer skills, including Microsoft Outlook, Excel, data entry, and search functionality
• Excellent customer service skills
• Strong communication, interpersonal, and teamwork skills
• Sound judgment when handling sensitive, confidential information
• Detail-oriented, with accuracy on paper and in electronic systems
• Ability to thrive in a fast-paced environment with a high volume of calls
• Ability to translate a patient’s or referring office’s request into the right action – scheduling or cancelling an appointment, messaging a provider, or updating insurance or demographic information – using the tools and protocols available
• In-depth knowledge of referral triage processes and of insurance stipulations that may affect scheduling

Additional Job Details (if applicable)

Why Join Our Orthopedics & Sports Medicine Team?

Our Orthopedics and Sports Medicine practice is recognized as a leading provider of orthopedic care across New Hampshire, with locations in Somersworth, Lee, and Portsmouth. The team has been a leader in sports medicine for more than 40 years and serves as the official orthopedists and team physician group for the University of New Hampshire.

You will join a large, dynamic team that values collaboration, flexibility, and high-quality patient care. This is an excellent opportunity for someone who enjoys variety, wants to continue building clinical skills, and is energized by working closely with physicians, nurse practitioners, nurses, and other members of the care team.

Why Join Mass General Brigham?

Our employees are our most important resource. We offer a comprehensive, contemporary, and highly competitive benefits package designed to support you and your family, including:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• Additional employee perks

Ready to make a difference? Join a supportive team where your work helps create an exceptional experience for patients every day. Come be part of the world’s most powerful force in medicine—where every role matters in changing lives.

Remote Type

Onsite

Work Location

7 Marsh Brook Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$18.78 - $26.80/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on carejobs.now.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.