Intake Worker

Intake Driver 2nd Shift 3:00 pm - 11:30 pm

Hot Job

311 - Chicago, IL 60612

Overview

Salary Range $18.00 - $23.00 Hourly

Description

Position Summary

The Intake Driver plays a vital role in the Shelter Transport and Response (STAR) program, supporting the City of Chicago's centralized shelter intake and transportation system. This position combines safe client transportation, mobile intake processing, and onsite support functions while stationed at 10 S. Kedzie. The Intake Driver ensures individuals and families experiencing homelessness are transported safely and with dignity and contributes to safety and operations when not actively in transit.

In addition to transport and intake responsibilities, Intake Drivers are responsible for responding to all Senior Well-Being Checks and Crisis Calls routed through Chicago's 311 system. When not in transit, they contribute to maintaining safety and supporting clients at the central intake facility, acting as a key on-site presence during high-volume and crisis events.

The ideal candidate is a responsible driver, effective communicator, and a calm presence in both field-based and facility-based settings. This role requires flexibility, attentiveness, and a trauma-informed approach.

Key Responsibilities

• Transportation and Navigation
  • Operate agency-assigned vehicles to transport individuals and families experiencing homelessness to designated shelter sites across Chicago.
  • Use GPS tools and real-time dispatch communication to navigate efficiently and safely to pick-up and drop-off locations.
  • Conduct pre- and post-trip inspections of vehicles and report maintenance needs.
• Client Engagement & Safety
  • Establish a respectful, calm, and trauma-informed environment during all interactions.
  • Support client safety, ensure use of seatbelts, maintain vehicle cleanliness, and offer basic supplies (e.g., water, hygiene kits, emergency blankets).
  • Report any concerns about client wellbeing or safety incidents to supervisors and follow critical incident protocols.
• Field-Based Shelter Intakes
  • Conduct mobile intakes on-site at hospitals, police stations, or public spaces as assigned.
  • Collect necessary client data including demographics, needs, and housing history, using electronic tablets or paper forms.
  • Verify eligibility and communicate with dispatch, DFSS, and shelter partners to confirm placements.
• Onsite Intake Support
  • Assist with intake support at the central intake facility as needed, including helping walk-in clients complete assessments, verifying availability, and preparing for transportation.
  • Greet clients and visitors with professionalism and help maintain a calm and respectful environment.
  • Monitor behavior in the intake/waiting area and provide support in de-escalating tense or disruptive situations using trauma-informed, nonviolent methods.
  • Assist with monitoring environmental safety, support weather-related protocol activation, and notify maintenance or janitorial staff of hazards
  • Provide crowd management and de-escalation support during high-volume shifts.
• Documentation & Reporting
  • Complete all trip logs, intake records, and system entries (e.g., The Grove, spreadsheets, or agency apps) in real time or by shift end.
  • Participate in debriefs, shift huddles, and ongoing training to improve service delivery.
  • Maintain confidentiality and follow all privacy policies, including HIPAA and data-sharing rules.

Qualifications

Qualifications

• High school diploma or GED required.
• Valid Illinois driver's license with clean driving record.
• 2+ years of experience in shelter, social services, outreach, transportation, or related roles.
• Familiarity with GPS, dispatch tools, mobile devices, and cloud-based data entry.
• Strong customer service and crisis de-escalation skills; able to work with vulnerable populations.
• Ability to lift up to 40 lbs, enter/exit vehicles frequently, and drive long distances during shift.
• Willingness to work evenings, overnights, weekends, and holidays as needed.
• Successful background check and required health clearances.
• Bilingual English/Spanish or other language proficiency a plus.