Business Development Manager, Gear Exchange

Business Development Manager

Sweetwater, the nation's number one online retailer of music instruments and pro audio gear, is seeking to add a knowledgeable, driven, and enthusiastic Business Development Manager to our growing Sales team! In this role, you will be responsible for recruiting new sellers and building strong client relationships in order to fuel our Marketplace growth across the Gear Exchange platform. You will also help to improve the website experience for both buyers and sellers through expert merchandising, curation, and procurement of interesting gear. If you love assisting new clients, are passionate about providing the Sweetwater Difference to new customers, and looking for an opportunity to continue to grow our platform, we would love to speak with you!

Job Responsibilities

• Responsible for seller recruitment, including researching and identifying sellers who are a good fit for GX across the United States
• Make outbound calls to recruit new sellers and pitch the benefits of selling on Gear Exchange
• Build strong client relationships with high-value GX sellers to improve retention
• Develop a "white glove service" program for larger GX sellers and VIPs
• Attend trade shows and other events to recruit new sellers
• Build and maintain a list of sellers who deserve spotlighting
• Identify opportunities to include sellers in marketing efforts
• Identify issues with listings, including making improvements to titling, imaging, and categorization
• Look for opportunities to procure notable gear that we can market with exclusivity

Qualifications

• Must have 5-10+ years of experience in Music Instrument retail/sales, customer experience, or related field
• Extensive expertise in music instruments and pro audio gear
• Strong customer service experience, with the ability to create great experiences for new customers and sellers
• Strong negotiation abilities and skills
• Excellent written and verbal communication skills
• Ability to problem solve and balance multiple high priority initiatives at the same time.

Sweetwater "Ideal" Team-Player

• WOWs The Customer You possess a deep passion and desire for creating amazing customer & colleague experiences
• Gets Things Done You have a great work ethic and move through tasks with a sense of urgency
• Obsesses over the Details You are committed to paying attention to the details
• Drives Continuous Improvement You are always focusing on effective and efficient work and ways to get better
• Develops the Future You are committed to the pursuit of growing personally & professionally and have a focus on bringing your colleagues along in that journey

We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates, please apply. We look forward to exploring your #FullTimeDream with Sweetwater!