Front Desk Agent

Job Description

Front Desk Agent

Position Summary
The Front Desk Agent is responsible for providing exceptional guest service while efficiently managing front desk operations. This position requires a team member who is comfortable working independently, handling guest requests, and ensuring a positive guest experience throughout their stay.

Essential Duties and Responsibilities

• Greet guests in a friendly and professional manner during check-in and check-out.
• Handle guest reservations, room assignments, and payment processing.
• Answer phone calls and respond to guest inquiries promptly.
• Assist guests with requests, concerns, and service needs in a courteous and efficient manner.
• Coordinate guest requests with Housekeeping, Maintenance, and other hotel departments.
• Maintain accurate guest records and update hotel systems as needed.
• Monitor hotel security procedures and ensure guest safety.
• Perform daily front desk tasks, including balancing reports and preparing shift documentation.
• Handle guest complaints professionally and seek appropriate resolutions.
• Maintain cleanliness and organization of the front desk and lobby areas.
• May assist with light housekeeping requests, delivery of guest items, or other hotel operational needs when required.
• Comfortable working alone during assigned shifts while maintaining hotel service standards.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, customer service, or front desk experience preferred.
• Strong communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and ability to learn hotel management software.
• Dependable, professional, and detail-oriented.
• Ability to work flexible schedules, including weekends and holidays.
• Ability to work independently with minimal supervision.

Physical Requirements

• Ability to stand, walk, and move throughout the hotel for extended periods.
• Ability to lift up to 25 pounds as needed.
• Ability to respond to guest requests throughout the property.

At Homewood Suites by Hilton Carlsbad, we believe great hospitality starts with great people. We are looking for team members who are dependable, guest-focused, and ready to go above and beyond to create memorable guest experiences.

Company Description