Customer Service Representative (Full-Time)

What you’ll need to succeed as a Customer Service Representative at XPO 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications Excellent verbal and written communication skills Transportation experience About the Customer Service Representative job Pay starts at $22.10 per hour. Full health insurance benefits on day one Life and disability insurance Earn up to 13 days PTO your first year 9 paid company holidays 401(k) option with company match Education assistance What you’ll do on a typical day Bill shipments according to applicable tariffs and pricing agreements Recognize and resolve documentation errors Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing Process over, short and damaged freight and related documentation for customer resolution Physical requirements Walk and/or stand for extended periods on a loading dock that is not climate‑controlled and may be slippery Equal Opportunity Employer We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. Additional requirements All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. #J-18808-Ljbffr