Front Desk Agent (Full Time)

Front Desk Agent

S3 Hotel Group is seeking a friendly, service-driven Full-Time Front Desk Agent to support operations at Hilton Garden Inn Irvine Spectrum/Lake Forest. This role serves as the face of the hotel, delivering exceptional guest service while ensuring smooth front desk operations across both properties.

Key Responsibilities

• Welcome guests and efficiently manage check-ins and check-outs at both properties
• Process reservations, modifications, and cancellations in the system
• Handle guest inquiries, concerns, and requests with professionalism and urgency
• Accurately process payments, room charges, and transactions
• Promote and enroll guests in Hilton Honors programs
• Coordinate with housekeeping and maintenance to support guest needs
• Maintain a clean, organized, and professional front desk area
• Ensure compliance with hotel safety, security, and QA standards
• Support operations across both hotels as needed (dual-property flexibility)
• Assist with guest services, luggage, and local recommendations

Qualifications

• Previous hotel or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer skills; hotel systems experience (PEP preferred)
• Professional appearance and reliable attendance
• Flexibility to work across both properties

Schedule

• Full-Time
• Flexible shifts including mornings, evenings, weekends, and holidays
• Must be able to work at either property as business needs require

Compensation & Benefits

• Competitive hourly pay
• Paid vacation and sick leave
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Hilton Team Member Travel Program (Go Hilton)
• Growth opportunities within S3 Hotel Group