Receptionist

Req ID: 14638
Title: Workplace Exp Associate
Pay Rate:$25
Hours: M-F 7:30 - 3:30 or 12:30 - 8:30
Remote/Hybrid/In-person: Onsite
Location SHARENY1552-New York-200 Park Avenue
Why is this role open? Additional support
Assignment Duration: 2 months
Possible for extension? Possible

What You'll Do:
• Support events and amenity operations as needed with special attention to building customer profiles and event management.
• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.

What You'll Need:
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
• Bachelor's Degree preferred with 3+ years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• A minimum of 2 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret and action instructions.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs.

Interview process: 1-2 phone virtual and/or in-person

Summary:
As a Workplace Experience Associate, you'll be responsible for delivering world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

kindly share resume with answers:
Q1: Do you have at least 2+ years of front desk, concierge, or customer service experience ?
Q2: What type of environment have you worked in (corporate office, hotel, etc.)?
Q3: How soon you are ready to start and what is your best time / no to speak to you.