Service Coordinator

Service Coordinator

Job Summary

The Service Coordinator is responsible for basic case management and day to day coordination of supportive services activities performed on behalf of the residents of the property, with emphasis being placed on those who are frail and at risk. These services will include but not limited to arranging for personal assistance, homemaking, meals-on-wheels, transportation, preventative health screening and advocacy.

Essential Duties & Responsibilities

1. Establish and maintain relationships with local, state, and federal agencies and local service providers, such as the Area Agency on Aging and its subcontractors. Compare costs of supportive services to determine "best deals" in pricing to ensure individualized, flexible, and creative service provision.

2. Develop and maintain a current directory of community-based providers for use by both project staff and residents. This directory will be used to refer residents to local service providers and will be regularly updated. Providers will include, but not be limited to, advanced case management, personal assistance, homemaker, meals-on-wheels, transportation, counseling, visiting nurse, physician, and legal or other advocacy.

3. Reads and is familiar with the resident lease and property house rules. Informs Community Manager of any noted lease violation.

4. Identification of at risk and frail residents as those most requiring support services. Referrals may originate from management staff, outside sources (neighbors, health professionals, family members, provider agencies), or from personal observation by the Service Coordinator.

5. Basic case management of individual residents, with emphasis on the frail and at risk, to include:

a. Assessment of individual needs for service, based on the Activities of Daily Living (ADLs).

b. Identification of services to be arranged.

c. Arrangement of appropriate services by serving as liaison between resident and all care givers including service providers, family, and volunteer staff.

d. Monitoring the quality of services provided.

e. Ongoing reassessment of resident need.

f. Follow-up of ongoing service provision to residents.

g. Disposition/Termination of services.

6. Establishes and maintains a current file on each resident client which will include, but not be limited to, documentation of each step in basic case management (as above); information relating to any reports, alleged or otherwise, of human or civil rights abuse; on going progress notes, and follow-up and case resolution. All records will be kept in a secure, locked file, and/or be documented thru AASC online.

7. Brings wellness/preventive medicine screenings and clinics into the project, along with speakers on all medical and legal issues of importance to the elderly.

8. Helps the residents build informal support networks with other residents, family, and friends.

9. Upon receipt of the release of confidential information, the Service Coordinator will work closely with the Community Manager to assure that the individual resident (and family) is assisted in getting all services necessary to continue residency in the project or, if necessary, to assist with the decision to move to a higher level of care.

10. All aspects of the Service Coordinator program will be discussed and coordinated with the Community Manager on an on-going basis.

11. Will submit a weekly report of all pertinent activities to the Regional Service Coordinator for Service Programs.

12. Perform other duties as assigned.

Education & Experience

A. A bachelor's degree in social work, gerontology, or other social science is preferred, however the equivalent of five years of relevant work experience may be considered to substitute for a college degree.

B. Evidence of prior networking ability is required as is the ability to relate well with senior citizens.

C. Experience determining and arranging services for the elderly is essential.

Pay Range: $25.09 per hour