Business Development Representative

Job Description

Job Description

Job Summary 

The Business Development Representative will provide support and service for both the company and its customers. It is an exciting opportunity for a self-driven individual who will be responsible for promoting sales through our website to our Customer/Dealer network. Responsible for driving profitable sales growth by developing, maintaining and advancing accounts by regularly contacting customers. This position reports to the Director of Sales. 

Essential Duties/Accountabilities  

• Develop customer relationships by providing exceptional customer service with incoming customer communication. 

• Assist in resolving customer relations problems with both dealers and end users. 

• Seek out new business opportunities making outbound sales calls to new and existing customers. Identify trends, opportunities and threats to core business. 

• Ensure assigned customers understand and know how to utilize our technologies and grow technology adoption and usage rates. 

• Use sales and account management processes to consult with customers to increase their knowledge of our products and programs. 

• Communicate effectively both externally and internally. 

• Utilize Salesforce software to document and plan activities to include Calendar, Tasks and Events. 

• Assess clients' needs, recommend, or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms. 

• Develop sales presentations, proposals, or other materials to illustrate benefits from use of goods or services. 

• Attend, when necessary, training classes to acquire the skills to meet our customers’ needs and expectations and to keep abreast with technical developments and changes in product lines. 

• Other duties assigned. 

Qualifications  

• High School diploma required  

• Knowledge of HVACR terminology and HVACR product knowledge is a plus.  

• Demonstrated performance history in sales & new market development.  

• Proven success in meeting sales goals with ability to analyze and interpret sales and market data.  

• Solid business/problem solving skills with the focus on customer service (internally and externally)  

• Must have strong Microsoft Office skills to include Word, Excel, PowerPoint, Outlook, Access, Salesforce and other web based  applications 

Skills  

• Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups.  

• Excellent customer service mindset with the ability to develop long term relationships.  

• Excellent analytical aptitude with a proven ability to analyze/interpret data.  

• Strong and creative sourcing ideas. The ability to conduct consultative sales presentations. 

• Ability to work independently and in a team environment.  

• Proactively seeks continuous process and service improvements.  

Physical Demands and Work Environment  

• The employee frequently is required to stand sit or walk, climb, kneel, crouch, or crawl.  

• Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.  

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,  

depth perception, and the ability to adjust focus. 

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