Customer Success Coordinator

Job Description

Job Description

About Us

Our mission is to electrify the world’s homes for healthy and sustainable living. Residential electrification is an extraordinary decarbonization opportunity - 145 million homes in the United States account for 20% of our climate emissions. But today, electrification is painful - it’s too complicated, time consuming, and expensive. So we’re building a new experience for homeowners, contractors, and utilities. Zero bridges the gap between the digital and the physical with a frictionless experience that makes electrification fast, easy, and affordable.  Join our team to build a world class consumer experience that just so happens to electrify America. 

About the Role & Your Impact

This is an exciting opportunity to join an early stage company of talented operations generalists, led by seasoned energy veterans. At Zero, we have a lean and targeted operations team - all our roles have substantial scope, and are all cross functional from sales through deployment.

This role is a Customer Service Coordinator for our HQ location in Denver. As a Customer Service Coordinator, you will be responsible for all primary inbound customer inquires. You will educate customers on the products we offer, incentives in their area, our unique virtual process, and get them booked with one of our advisors. If you are looking for a high-impact role at a high-growth climate company, are hyper-organized and love bringing structure to your environment, or just love heat pumps, apply to join our team!

- You will deliver an excellent customer service experience daily to ensure successful customer education and appointment booking.

- Take full ownership of support lines and interface directly with customers, subcontractors and vendors.

- Track and maintain customer documentation, booking information, lead nurturing flows and the job close out experience.

- Overall, help each team at Zero to be more efficient and effective while contributing to our ambitious mission.

What You Bring

- 3+ years of experience in customer service, dispatch, installation coordination or a related role as an operations generalist

- Energetic and self-driven, with a strong sense of self-ownership and follow through

- Excellent communication abilities, ability to interface with customers 

- Strong organizational and multitasking skills

- Proficiency in CRM tools, Microsoft Office, G-Suite 

- You live within 50 miles of Denver, CO (or are willing to relocate with assistance)

Nice To Haves

- Familiarity with heat pumps, other renewable energy products or home services

Compensation & Benefits

\uD83D\uDCC8 Meaningful equity

\uD83D\uDCB8 Annual performance-based bonuses for outstanding performance

\uD83E\uDE7A Medical, Dental, and Vision

\uD83C\uDFDD️ Generous PTO + unlimited sick days

\uD83C\uDFE0 Primarily an in-office role, with a flexible schedule

\uD83D\uDDA5️ Workstation stipend 

Zero Homes is committed to creating an inclusive and accessible experience for all candidates. We encourage you to apply even if you believe that you do not meet all of the above criteria!