IT Support Technician IT Solutions Indianapolis, IN

Overview

Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values -respect staff development results and family. Our team is encouraged to explore new ideas and turn our clients dreams into reality. With exceptional benefits training and mentorship we pave the way for a rewarding career. Ready for more than just a job Explore opportunities with us and help improve the quality of life in the communities we serve.

Job Summary

The IT Support Technician independently resolves complex endpoint application Microsoft 365 virtual desktop infrastructure (VDI) and connectivity issues. This role helps with escalated tickets supports other IT Support Technicians and contributes to documentation knowledge sharing and continuous improvement across IT Services.

Responsibilities

• Provide technical support for hardware software endpoint peripheral printing workstation configuration and connectivity issues.
• Troubleshoot Microsoft 365 services including Outlook Teams OneDrive and SharePoint as well as intermediate VDI issues.
• Independently troubleshoot complex Autodesk Bentley Bluebeam and other engineering application issues including errors licensing configuration and workstation dependencies.
• Use structured troubleshooting methods system and application logs and technical information to identify root causes and resolve issues involving multiple technologies.
• Own complex and escalated tickets through resolution maintain accurate documentation prioritize assigned work and meet established service-level expectations.
• Communicate technical information clearly to non-technical users and maintain professional ownership throughout high-impact or difficult support situations.
• Serve as a technical resource for IT Support Technician staff; share troubleshooting knowledge and assist with onboarding and training when requested.
• Document recurring solutions contribute to knowledge-base content identify support trends and recommend process improvements.
• Collaborate with application infrastructure endpoint asset and other IT teams when escalation or cross-team coordination is required.
• Participate in the IT Services on-call rotation and assist with office moves special projects and technical initiatives.

Follow IT security compliance and organizational standards while maintaining current knowledge of supported technologies.

Knowledge Skills and Abilities

• Strong troubleshooting and analytical skills with the ability to address complex multi-system issues.
• Working knowledge of endpoint hardware Windows workstation environments Microsoft 365 VDI networking connectivity and common peripherals.
• Ability to support specialized engineering applications and determine whether an issue originates from the application endpoint network user configuration or infrastructure.
• Effective ticket ownership prioritization documentation escalation and customer communication skills.
• Ability to work independently while collaborating with teammates and supporting other technicians.
• Commitment to customer service continuous improvement knowledge sharing security and compliance.

Qualifications

Candidates should have prior experience providing technical support in a professional environment including experience resolving issues beyond basic procedures and managing escalated work. Relevant education technical training certifications or an equivalent combination of education and experience may be considered.

Additional Expectations

• Ability to participate in an on-call rotation.
• Ability to occasionally travel to other offices.
• Ability to support desk moves office moves endpoint changes and non-standard user requirements.
• Professional clear and customer-focused communication with technical and non-technical users.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of the position. Reasonable accommodations may be made for individuals with disabilities.

• Prolonged sitting at a computer workstation.
• Ability to communicate clearly both verbally and in writing.
• Close vision for computer and document review.
• Occasional walking standing or reaching as necessary.
• Ability to lift up to 15 pounds.
• Consistent reliable attendance and punctuality.

Required Experience:

IC