Office Services Manager

JOB TITLE: Office Services Manager

DEPARTMENT : Office Services

OVERVIEW : Duane Morris LLP, a global law firm with 900+ attorneys in offices across the U.S. and around the world, offers innovative solutions to the legal and business challenges presented by today’s evolving global markets.

SUMMARY:

Oversee daily operations of the Mail Room and Copy Center to ensure efficient, cost-effective delivery of mail, messenger, and reprographic services. This role involves supervising a team, maintaining high service standards, and collaborating with internal and external stakeholders to support business needs.

KEY RESPONSIBILITIES:

• Lead and manage the day-to-day functions of the Mail Room and Copy Center in Philadelphia, including team supervision, task delegation, and workflow optimization
• Act as the primary point of contact for mailroom and copy center customer service issues, ensuring prompt and professional service delivery
• Collaborate with the Operations Manager to assess team performance, identify process improvements, and implement best practices
• Monitor and manage the conference room reservation system; coordinate room setup and turnaround to support meeting requirements
• Conduct daily floor inspections to ensure all operational standards and requirements are consistently met
• Assist in conducting performance evaluations and training programs to promote staff development and continuous improvement
• Develop and implement strategies aimed at enhancing operational efficiency and reducing costs
• Monitor departmental spending and assist in the preparation of annual budgets.
• Provide operational support to regional offices and contribute to special initiatives or projects as needed
• Assist with office relocations and expansions
• Manage postage by phone account and process invoices

PREFERRED QUALIFICATIONS:

• Strong relationship-development, communication, and proactive client service skills are essential
• Demonstrated experience providing hands-on leadership and operational management in a professional environment
• 5+ years of experience at a law firm or comparable professional services firm desired
• Flexibility and ability to adapt to diverse work styles
• Must be outgoing, comfortable demonstrating initiative, and able to think critically and creatively.
• Strong sense of responsibility and accountability, with a focused commitment to responsiveness and meeting deadlines

BENEFITS:

• Comprehensive healthcare, dental, vision, and prescription plans.
• Commuter, HSA and FSA spending accounts
• Short-term and long-term disability and life insurance coverage
• 401k and Pension Plan
• 20 vacations days, 11 paid holidays
• Employee Referral Bonus ($3,000.00)

ACCOMMODATION STATEMENT: If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact Nate Maxwell at View phone number on click.appcast.io.

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Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities or requirements. In addition, Duane Morris reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time. The authority to make such changes rests with the Plan Administrator