Customer Service Representative

Description

Handle member customer service needs while meeting key performance metrics, including call handle time, call quality, and after call work
Accurately and efficiently process a variety of transactions, including payments, transfers, opening of additional new accounts, assisting with online and mobile banking, etc. Initially the candidate will focus on payments but will take on other transactions as they progress.
Maintain a professional manner to build member confidence and trust
Adhere to all procedures stated in the company's MSR policy and procedures
Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting member assets

Skills

Customer service

Top Skills Details

Customer service

Additional Skills & Qualifications

Spanish proficiency is highly preferred for this position
Salesforce experience is not necessary, but nice to have

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Herndon, VA.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision


Critical Illness, Accident, and Hospital


401(k) Retirement Plan Pre-tax and Roth post-tax contributions available


Life Insurance (Voluntary Life & AD&D for the employee and dependents)


Short and long-term disability


Health Spending Account (HSA)


Transportation benefits


Employee Assistance Program


Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

This is a fully onsite position in Herndon,VA.

Application Deadline

This position is anticipated to close on Jul 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.