Front Office Manager

Objective: Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel. Principal Roles and Responsibilities: Cleanliness and organization of the front desk and back office areas Hiring, scheduling, training, and supervising front desk staff members as directed by your GM Maintaining high service scores and meeting all scoring goals Assisting the front desk with any guest related issues Ensuring that all front desk agents have completed all Brand required training Meeting with your team a minimum of every other month Motivate your team to meet all enrollment requirements based on your brand Responding in a timely manner to all forms of communication Communication with GM and all other departments on a regular basis Any other duties and tasks as assigned by management HOLIDAY INN EXPRESS OF AMERICAN FORK