Technical Support Specialist

Technical Support SpecialistProvide 24x7x365 frontline technical support for Energy Management Systems (EMS), SCADA, and critical computer applications. Monitor system health, troubleshoot issues, coordinate repairs, and communicate outages/events to customers and management.Monitor SCADA, EMS, Business Continuity, and Disaster Recovery systems for health and availability.Provide frontline troubleshooting, diagnostics, and problem resolution.Coordinate repairs with EMS, IT, and other technical teams.Communicate system outages, incidents, and operational impacts to key customers.Track, document, and resolve support cases through completion.Follow Change Management, access control, security, and knowledge-based procedures.Support continuous improvement and customer service initiatives.Maintain compliance with NERC/CIP, FERC, Sarbanes-Oxley, and other regulatory requirements.Degree in Computer Science, IT, or related field, or equivalent experience.Strong technical support, troubleshooting, critical thinking, and problem-solving skills.Excellent written and verbal communication and customer service skills.Ability to multitask and prioritize critical operational issues.Knowledge of Windows, AIX/UNIX, and distributed computer networks preferred.Experience with SCADA/EMS or critical infrastructure environments is a plus.Ability to work rotating 8/12-hour shifts, nights, weekends, and holidays.Must comply with FERC Standards of Conduct, Southern Company security/separation protocols, and Insider Threat requirements.Enhanced screening/background checks required.May be required to remain local to the control center during severe weather/emergency events.