Guest Services Staff - Bowery Presents MA | The Sinclair, Royale, Roadrunner,The Sinclair, Roya[...]

Guest Services Staff - Bowery Presents MA | The Sinclair, Royale, Roadrunner, Suffolk Downs We are hiring for the following guest services positions: Box Office Attendant, Guest Services Staff, Guest Services Supervisor, and VIP Coordinator.

1. BOX OFFICE ATTENDANT

SUMMARY

The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collect payments.

PRIMARY RESPONSIBILITIES

Accurately and efficiently process orders for and collect payments from guests. Follow cash handling and inventory procedures to ensure security of assets and inventory. Greet customers with a positive and friendly demeanor, assist guests by providing information, answering questions and processing requests. Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed. Provide upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events. Contribute to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.

QUALIFICATIONS

A minimum education level of: High School Diploma or its equivalency A minimum of 1+ years of related work experience Must be able to work independently and in a team setting Good communication skills to effectively communicate with customers and co-workers Basic math skills Must be responsible and professional Demonstrated ability to work in a fast‑paced environment Available to work flexible hours, including nights and weekends

2. GUEST SERVICES STAFF

SUMMARY

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

PRIMARY RESPONSIBILITIES

Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary. Operate the various coat check rooms within established guidelines and procedures at the venue. Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access). Assist guests and resolve complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under‑age drinking is taking place and those guests consuming beverages are doing so responsibly. Seat guests and assist ADA patrons. Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings. Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency. Monitor venue during guest arrival and exit to comply with fire department safety regulations. Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

QUALIFICATIONS

A minimum education level of: High School Diploma or its equivalency A minimum of 1‑2 years of related work experience Ability to work in varying conditions Ability to lift 50 lbs. without assistance Positive attitude with superior customer service skills Ability to stand, walk, and climb stairs for long periods of time

PREFERENCES

Previous experience working in events and knowledge of the music industry preferred Availability to work nights, weekends, and holidays as needed according to venue schedule.

3. GUEST SERVICES SUPERVISOR

SUMMARY

The Guest Services Supervisor will ensure a superior level of guest service is provided to all guests. Additionally, this position will monitor and report any policy and procedure violations regarding issues with guest behavior. The Supervisor Guest Services will also communicate within the department and other departments related to ticketing, VIP guests, safety hazards, etc.

PRIMARY RESPONSIBILITIES

Monitor and report all policies and procedures violations. Respond to guest behavior issues. Assist with patron issues or complaints and report any activities or behaviors that conflict with facility/event policy or code of conduct to Manager Operations. Communicate with staff regarding responsibilities, ticketing, VIP guests, safety/hazards and any issues that may occur during scheduled shows and performances. Ensure proper staff check‑in, clocking in/out, breaks, and coverage of staff in appropriate work areas during shows while staff is on break. Oversee designated VIP areas and help liaise between staff and appropriate departments if needed. Ensure designated VIP areas are set up, clean, and ready for patron entry and assist with breakdown after event. Seat guests and assist ADA patrons while complying with facility/event ADA requirements.

QUALIFICATIONS

A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred) A minimum of 3‑5 years of related work experience. Ability to effectively supervise, motivate, and lead a productive team. Proficient in Microsoft Office and ability to learn required business systems (Word, Excel, Outlook, and PowerPoint) Excellent interpersonal, communication, and problem‑solving skills. Ability to work in a fast‑paced environment. Available to work nights, weekends, and holidays.

4. VIP COORDINATOR

SUMMARY

The VIP Coordinator will manage the VIP list and proactively monitor and engage with VIP clients to provide the highest quality of customer service. This position will maintain the professionalism, cleanliness, and standards of all VIP areas and ensure efficiency of execution and delivery of amenities and services.

PRIMARY RESPONSIBILITIES

Proactively monitor and engage with VIP clients and provide the highest quality of customer service in a friendly and timely manner. Build and maintain relationships with VIP clients to maintain long term business and drive sales. Manage VIP list and work to effectively accommodate guests with disabilities while complying with facility/event ADA requirements. Execute delivery and placement of arrival amenities. Gather feedback from clients regarding product and services and report to management to ensure improvement and efficiency according to client needs. Maintain professionalism, cleanliness, and standards of all VIP areas. May assist with general office duties.

QUALIFICATIONS

A minimum education level of: High School Diploma or its equivalency A minimum of 2‑3 years of related work experience. Proficient in Microsoft Office Suite (Outlook, Word, and Excel) Exceptional organizational skills and attention to detail. Strong interpersonal, verbal and written communication skills. Positive attitude with superior customer service skills. Ability to work in a fast‑paced environment. Must be able to work evenings, weekends, and holidays as needed. Pay Scale: $16.07 - $23.57 Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits: This position may be eligible for benefits (ACA qualification). AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description. Employer does not offer work visa sponsorship for this position. Equal Employment Opportunity Statement AEG believes in equal employment opportunities for all, regardless of race, color, religion, sex (including pregnancy, childbirth, or related medical condition), gender, national origin, age, sexual orientation, disability, veteran status, genetic information or any other legally‑protected classification. It is the Company’s policy to hire and promote the most qualified applicants, make employment decisions based upon merit, and to comply with all federal, state, and local equal employment opportunity laws. AEG is also committed to maintaining a work environment free of all forms of unlawful employment discrimination and harassment. This policy governs employment and all the Company’s terms and conditions of employment, including, but not limited to, policies and practices affecting recruitment, recruitment advertising, hiring, promotion, demotion, termination, transfers, reclassification, and selection for training, compensation, benefits, Company‑sponsored educational programs, and all other aspects of employment. Our policy against harassment and discrimination extends to every aspect of the work environment, including abuse of electronic mail and all other forms of communications. ADA and Disability Accommodations As part of its commitment to equal opportunity employment, and in compliance with the Americans with Disabilities Act and applicable state law, AEG does not discriminate in any way or action on the basis of disability or qualifying medical condition, nor do we condone such discrimination. #J-18808-Ljbffr Aeg-Worldwide