Program Coordinator, Student Success, UC Clermont College

Job Overview The Student Success Coordinator, under the direction of the Director of Student Success, is responsible for administering the scholarship program at the University of Cincinnati Clermont College and providing direct student counseling and support to promote academic success, retention, and graduation. Approximately fifty percent of the position is dedicated to scholarship administration, including the management of scholarship applications, eligibility review, award processing, donor stewardship, and reporting. The remaining fifty percent focuses on counseling and supporting students from the broader student population, with particular attention to first‑generation students, students with financial need, and other historically underserved populations. This position requires exceptional attention to detail, strong organizational and analytical skills, and a thorough understanding of scholarship administration, financial aid principles, academic policies, student records, and university support services. Experience in financial aid administration is strongly preferred. The Student Success Coordinator serves as a key resource for students navigating scholarship opportunities, financial aid considerations, academic progress, and barriers to persistence. The Coordinator collaborates with campus departments and community partners to ensure effective scholarship management and coordinated student support services. Essential Functions Scholarship Administration (Approximately 50%) Administer all aspects of the scholarship program, including application processing, eligibility verification, award coordination, acceptance tracking, renewal monitoring, and reporting. Coordinate the scholarship review and selection process using established rubrics and institutional criteria. Manage scholarship activities through Scholarship Universe and other university systems. Ensure scholarship awards are administered in compliance with donor restrictions, institutional policies, and applicable federal and state financial aid regulations. Monitor scholarship budgets and reconcile award balances in collaboration with campus partners. Prepare reports regarding scholarship utilization, recipient outcomes, and donor impact. Coordinate with the Office of Student Financial Aid, Enrollment Services, and the Business Office to ensure accurate award packaging and disbursement. Maintain scholarship records and supporting documentation with a high degree of accuracy and confidentiality. Provide information and guidance to students and families regarding scholarship opportunities and how scholarships interact with financial aid. Coordinate donor stewardship activities, including recipient thank‑you letters, impact reports, and scholarship recognition events. Student Counseling and Student Success (Approximately 50%) Counsel students regarding academic progress, financial aid implications, and available campus resources. Advise students on academic, financial, and personal factors that may affect persistence and graduation. Develop individualized success plans and provide targeted outreach to students experiencing academic or financial challenges. Monitor student progress and conduct interventions through email, phone, and individual meetings as appropriate. Analyze retention and scholarship recipient data to identify trends and opportunities for improvement. Plan and deliver workshops and events focused on scholarship opportunities, financial literacy, and academic success. Contribute to institutional initiatives aimed at improving student retention, persistence, and completion. Maintain working knowledge of academic policies, registration procedures, degree audits, and graduation requirements. Maintain a working knowledge of financial aid regulations, including satisfactory academic progress (SAP) policies. Handle confidential student information in accordance with Family Educational Rights and Privacy Act (FERPA). Collaborate effectively with faculty, staff, and external stakeholders to support student success. Perform other duties and special projects as assigned. Minimum Requirements Knowledge Comprehensive knowledge of scholarship administration, student financial aid principles, academic advising, student records, and student retention strategies. Ability to maintain current knowledge of federal and state financial aid regulations, institutional policies, and best practices in higher education. Skills Strong organizational and project management skills Exceptional attention to detail and accuracy Excellent written and verbal communication skills Data analysis and reporting skills Ability to manage multiple priorities and deadlines Proficiency with student information systems and scholarship management software Abilities Ability to interpret and apply complex scholarship and financial aid policies Ability to counsel students regarding academic and financial matters Ability to analyze data and recommend improvements Ability to work collaboratively with diverse student populations and university stakeholders Required Education Bachelor's Degree. Five (5) years of relevant work experience and/or other specialized training can be used in lieu of the education requirement. Required Experience One (1) year of experience in scholarship administration, financial aid, academic advising, student services, or a related higher education field. Additional Qualifications Considered Experience in higher education financial aid administration. Experience using Scholarship Universe. Knowledge of satisfactory academic progress (SAP) policies. Experience working with first‑generation and financially vulnerable student populations. Physical Requirements/Work Environment Office environment/no specific unusual physical or environmental demands. Application Process For consideration, applicants must upload the following documents with their application: Cover letter Resume/Curriculum Vitae Compensation and Benefits Salary Information: $47,800 Comprehensive Tuition Remission UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university. Robust Retirement Plans As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position. Real Work‑Life Balance UC prioritizes work‑life balance with a generous time‑off policy, including: Vacation and sick time 11 paid holidays and additional end‑of‑year paid time off (Winter Season Days) 6 weeks of paid parental leave for new parents Additional Benefits Include: Competitive salary based on experience Comprehensive health coverage (medical, dental, vision, prescription) Flexible spending accounts & wellness programs Professional development & mentorship opportunities UC is an E‑Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I‑9 employment verification process. Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans. REQ: 102673 University of Cincinnati | 2600 Clifton Ave. | Cincinnati, OH 45221 | ph: View phone number on click.appcast.io #J-18808-Ljbffr