Senior Account Manager, Commerce

Senior Account Manager, Commerce (North America)Salary: $85,000 - $95,000Location: New York (Hybrid)Reporting of the role: SVP, Global PerformanceOverview of the job: As Senior Account Manager, Commerce, you are the delivery-focused driving force behind our Social Commerce & Affiliate campaigns. You lead the end-to-end delivery of commerce campaigns across your accounts – owning day-to-day execution, affiliate programme operations, performance reporting and creator delivery – while supporting the Account Director on strategy and pitch responses.You keep delivery moving and standards high, manage the workstream through Waves, and help build strong working relationships with clients on the commerce side (Client Services owns the executive relationship). You also mentor Senior Account Executives, bringing them on through day-to-day management, training and PDPs.3 best things about the job:Build a creator commerce engine from the ground upOversee client strategy across culture and conversionSet the standard and bring others with youMeasures of success - in the first few months, you will have:Embedded into the North America Commerce team and built strong working relationships across Client Services, Creative Operations, Sales and Paid Media.Developed a clear understanding of Influencer's Commerce & Affiliate framework, creator tiers and cross-platform commerce ecosystem (affiliate networks, TikTok Shop, YouTube Shopping, Meta Commerce).Taken ownership of end-to-end delivery across your accounts, running campaigns confidently through Waves, TikTok Shop and affiliate platforms.Supported the activation of at least two live affiliate programme, driving measurable creator output across a client portfolio.Owned performance reporting and post-campaign analysis, converting data into insight and presenting to clients.Supported the development of Senior Account Executive(s), and built confidence in how creator volume and high-converting cohorts fuel performance outcomes.Roles & responsibilities:Own the end-to-end delivery of your accounts' Social Commerce & Affiliate campaigns; be the delivery-focused engine in the Commerce team.Build the operational backbone: timelines, creator briefs, affiliate programme setup and campaign plans.Own day-to-day execution across TikTok Shop (creator, seller, live) and affiliate networks.Run affiliate programme operations day to day: creator onboarding, link/code setup, tracking, CPA postbacks, commission structures and creator tiering.Own performance reporting and post-campaign analysis; convert GMV, AOV, CPA and ROAS data into clear insight and confidently present to clients.Manage campaigns via Waves and relevant social commerce/affiliate platforms, ensuring the wider team upload content accurately and creator payments are organised; oversee sampling and seeding.Help build and foster strong client relationships on the commerce workstream, managing expectations and sharing updates and actions (alongside Client Services).Assist the Sales and Client Services teams on commerce strategy, campaign tactics and pitch responses for prospective and existing clients.Manage day-to-day relationships with TikTok Shop and affiliate network partners (Impact, Awin, CJ, Rakuten, Partnerize).What you will need:Experience in social commerce, affiliate and/or influencer marketing delivery is crucial.5+ years in an agency or brand across influencer, social commerce, affiliate, performance or social.Hands-on TikTok Shop experience (creator, seller, live shopping).Experience running affiliate programmes or working with networks (Impact, Awin, CJ, Rakuten, Partnerize).Experience delivering performance reporting and post-campaign analysis, and presenting to clients.Experience managing creators at volume across multiple live campaigns.Comfortable reviewing creator and brand agreements, with an understanding of usage and payment terms.High energy, highly organised, and able to prioritise quickly across several projects.A proven team player – proactive, positive and generous in supporting others.A few of our core benefits:Medical benefits through InsperityWellbeing support including EAP & Mental Health cover401K with match opportunity22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)At Influencer, we're committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.