Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Public Assistance Technical Specialists (Reservist On Call)

$25 - $40 per hour

ICF International Inc

ICF's Disaster Management Division seeks Disaster Recovery Public Assistance Technical Specialists - Reservist On Call to join our team. This ON-CALL position will require travel to client offices, disaster recovery sites, and deployable for multiple week assignments. This is a U.S. based position.

About On-Call Employment with ICF: Due to the seasonal or project-specific nature of our disaster and emergency management work, ICF hires professionals as "On-Call" employees. On-Call employees are scheduled for work as it becomes available, with the freedom to accept or decline hours. They can work on concurrent projects outside of their ICF assignment, provided there's no conflict of interest.

Definition: FEMA Public Assistance (PA) is a program provided by the Federal Emergency Management Agency (FEMA) that provides financial and direct assistance to states, tribes, and territories when authorized as part of a presidential declaration under the Robert T. Stafford Disaster Relief and Emergency Assistance Act. The program provides supplemental grants to state, tribal, territorial and local governments, and certain types of private non-profits so communities can quickly respond to and recover from major disasters or emergencies. PA can fund the repair, restoration, reconstruction or replacement of eligible public or certain nonprofit facilities or infrastructure damaged or destroyed by a disaster. This is not health or social services.

As part of the Public Assistance Technical Specialist Reservist (On Call) Cadre, you will coordinate with senior and technical specialists and project team members to ensure performance of tasks. Responsibilities may include providing comprehensive disaster recovery, grant monitoring services to sub-recipients, and working with (possibly overseeing) disaster recovery staff and assisting with project management tasks.


At ICF we make BIG things happen. Let's work together to help Hurricane victims and communities recover and re-build for future resilience. ICF's growing Disaster Management division is assembling an outstanding team equipped to offer expert advisory services, bringing the strength of past performance and a hands-on integrated multidisciplinary approach. Join the ICF team and help make a difference.

Compensation : While the range below is broader, this position will offer an hourly pay range between $25-$40 per hour, based upon % match to job description, location, etc., as determined by the hiring team. Higher education and experience will not change this salary range.


Key Responsibilities:
• Work on scopes of work, cost alignments and building projects.
• Evaluate facility damages, documents, and photographs pursuant to scope of service consultations.
• Work on damaged component inventory and detailed estimate of damage.
• Cost estimation during project development and project formulation.
• Applying program requirements, policies, procedures and protocols.
• Provide accurate repair cost information to help build competitive estimates.
• Provide detailed review of FEMA project sub-grant applications (project worksheets) for completeness and preparation of version requests.
• Support project team members with technical interpretations and assistance.
• Attend meetings with agencies and applicants to establish assessment of proposed recovery projects, discuss project objectives, and construction budget as requested
• Consult on Hazard Mitigation, 428 Alternative Procedures, and other FEMA Public Assistance rules and regulations
• Applying knowledge of design, construction procedures, zoning and building codes, and building materials. Will create damage component inventory and detailed estimate of damages.
• Will work on significant and unique issues where analysis of situations or data requires evaluation of intangibles.
• Exercises independent judgement in methods, techniques and evaluation criteria for obtaining results.
• Coordinate and participate in resolution of project related issues and concerns.
• Optimize procedures and maintain communication and focus.
• Maintain and track each case as required in project report management information system.
• Measure performance with key metrics.
• Keep management team informed on issues, problems & resolutions.
• Superior customer service skill set, ability to listen, facilitate and negotiate problems
• Expertise in area in which you are assigned. Carry out timely and accurate duties as requested.
• Travel as required to client recovery and ICF sites as required and requested by ICF management.


Please provide an updated resume aligned to the qualifications, skills and experience required.

Must Have Qualifications:
• 3+ years of construction experience, including 3+ years working in disaster recovery and grant monitoring through the federal and state levels of government with emphasis on the FEMA Public Assistance program.
• 2+ year's working knowledge of RS Means, Xactimate, FEMA Cost Estimate or applicable web-based cost estimator software.
• 5+ years of experience with FEMA Public Assistance programs, Hazard Mitigation 404, 406, Alternate and Improved Project requirements.
• Must be able and willing to travel (flight and vehicle) as required for project work with minimal notice.
• Must have a valid driver's license and successfully pass a Motor Vehicle Records (MVR) check.


Professional Skills : (You bring these with you on Day One)
• Strong proficiency in Microsoft Office Suite, MS Excel and computer use.
• High attention to detail and accuracy in documentation and reporting "on-time" and professionally, including ability to follow directions.
• Strong organizational skills, with the ability to effectively plan, prioritize and manage multiple tasks and activities, independently and collaboratively.
• Strong written and oral communication, including interpersonal and presentation skills.
• Excellent critical thinking skills to help resolve project constraints and make decisions, paired with a desire to take initiative.
• Ability to work well under continually changing deadlines and priorities.
• Awareness and appreciation of applicant situations, socioeconomic backgrounds, and community dynamics.


Preferred Skills: (May set candidates apart)
• Bachelor's degree in environmental, disaster management, construction, infrastructure, energy, finance or related area.
• Experience working active disasters with CDBG-DR, CDBG-MIT, 406/404-HMGP.
• Experience addressing strategic issues in disaster recovery operations including issues that have complex political and programmatic elements.
• Strong background in various types of construction.
• Experience addressing FEMA Public Assistance policy and guidance technical issues in regard to current law and regulations.
• Knowledge and skill in applying analytical and evaluative techniques to the identification, consideration, and resolution of a wide variety of grants administration issues and problems.
• FEMA Certifications.

#oncallrecovery
#Indeed

Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email View email address on click.appcast.io and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.


Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.


However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at View email address on click.appcast.io. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.


The pay range for this position based on full-time employment is:
$55,665.00 - $94,631.00

Texas Remote Office (TX99)
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Public Assistance Technical Specialists (Reservist On Call) in Austin, TX vacancy
  • $96.8k - $251.6k

     ...Infiniband. As a Consulting Member of Technical Staff, you will own the...  ..., developing, and operating public cloud service data planes...  ...Paid parental leave Adoption assistance Employee Stock Purchase Plan...  ...-****@*****.*** or by calling (***) ***-**** in the United... 
    Suggested
    Temporary work
    Flexible hours

    Ll Oefentherapie

    Austin, TX
    5 days ago
  • $19 per hour

     ...Call Center Representative Ascensus is the leading independent technology and service platform powering savings plans across America...  ...Proactively engage participants, anticipate their needs, offer assistance and solutions. Process financial and non-financial transactions... 
    Suggested
    Hourly pay
    Seasonal work
    Work at office
    Remote work
    Flexible hours
    Shift work
    Afternoon shift

    Ascensus

    Austin, TX
    1 day ago
  •  ...Summary/Objective Working out of a high-volume call center in a dealership or central office, the Appointment Coordinator is responsible...  ..., the Appointment Coordinator will answer questions and assist them wherever possible to ensure the delivery of World-class service... 
    Suggested
    Full time
    Work at office
    Shift work
    Night shift
    Weekend work

    RadNet

    Round Rock, TX
    5 days ago
  •  ...Desk phone and mailbox as well as create, log and resolve trouble tickets Provides technical assistance to computer system users on a variety of issues Responds to telephone calls, email and personal requests for technical support, using the ticketing system to... 
    Suggested
    Casual work
    Work at office
    Remote work
    Flexible hours

    Connect Tech+Talent

    Austin, TX
    5 days ago
  •  ...seeking a reliable, organised, and technically minded Support Specialist who enjoys problem-solving and delivering...  ...merchant issues. Join merchant calls when a technical specialist is needed...  ...growth startup. Competitive PTO with public holidays additional. Private Health.... 
    Suggested

    Swap.com

    Austin, TX
    2 days ago
  • $35 - $40 per hour

     ...shall include, but are not limited to, technical assistance for hardware, software, and network...  ...additional years of experience if no degree Public trust security clearance Preferred...  ...Corporation by 2x Get notified about new Specialist jobs in Austin, TX . General -... 
    Full time
    For contractors
    Remote work

    SES

    Austin, TX
    3 days ago
  • $19.5 per hour

     ...learning/development, you will be able to assist members with questions associated with...  ...career! Wage Amount $19.00/hr +$1.00/hr Call Volume Premium + Potential $2,400 Annual...  ...Good listening skills Enjoys working with public using courteous professional approach. Able... 
    Hourly pay
    Full time
    Work from home
    Flexible hours

    A+ Federal Credit Union

    Austin, TX
    2 days ago
  •  ...Location: Austin, Texas Job ID: 46288 As a Technical Support Engineer, you will be...  ...Professional Services teams may provide assistance, the technical support team retains ownership...  ...mitigation strategies. Participating in the on-call rotation for technical support (with... 
    Shift work

    HID

    Austin, TX
    4 days ago
  •  ...Job Title: Technical Support Engineer Location: Austin, Texas Job ID: 46288 Job Overview...  ...mitigation strategies. Participate in the on‑call rotation for technical support (with...  ...inclusivity. If you have a disability and require assistance or accommodation to participate in the... 
    Flexible hours

    HID Global

    Austin, TX
    3 days ago
  •  ...Join to apply for the Technical Support Engineer I role at CompuGroup Medical SE & Co. KGaA...  .... Your Contribution Respond to incoming calls on the Support line, documenting all...  ...call, details surrounding the request for assistance, and steps taken to resolve the issue. Analyze... 
    Flexible hours

    CompuGroup Medical SE & Co. KGaA

    Austin, TX
    5 days ago
  • $89k - $120.15k

     ...Job Description Summary A Vertica Senior Technical Support Engineer at Rocket Software delivers advanced...  ...physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: (***) ***-**** or send an email to people@... 

    Rocket Software

    Austin, TX
    2 days ago
  •  ...issues, support workstation environments, and assist with security alert triage and escalation...  ...requests. Key Responsibilities Provide technical assistance for incoming help desk...  ...exposure to Cisco networking hardware Some call‑centre or user‑facing support experience... 
    Work at office
    Local area
    Remote work
    Monday to Friday

    Stelvio Inc.

    Austin, TX
    5 days ago
  •  ...looking for: A dedicated IT Help Desk Technician to join our team. The ideal candidate will be responsible for providing technical support and assistance to our staff, troubleshooting hardware and software issues, and ensuring efficient operations across our IT systems.... 
    Temporary work
    Work at office
    Remote work

    Epiphany Business Services, LLC

    Austin, TX
    1 day ago
  •  ...mission and what we offer . Job Description Technical Support Engineers ensure that our...  ...integration gets an industry leading level of assistance when they need it. You will often take...  ...with some regular out-of-hours and on-call over the weekends and holidays on a rotational... 
    Weekend work

    慨正橡扯

    Austin, TX
    3 days ago
  •  ...Center Opportunities May Include ~Onsite inbound and/or outbound call center roles ~Handling customer inquiries, service requests,...  ...messages. You can opt out at any time by replying STOP or get assistance by replying HELP. For more information, please review our privacy... 
    Full time

    ChaseSource

    Austin, TX
    more than 2 months ago
  • $20 per hour

     ...Job Description Job Description Now Hiring: Call Center Customer Service Representatives - High Call Volume! Job Title: Contact...  ...providers and clients. The CSR provides clear, unbiased assistance with questions regarding eligibility, medical claims status, and... 
    Work at office
    Local area
    Immediate start
    Shift work

    MMC Group LP

    Austin, TX
    4 days ago
  •  ...future.   Job Description: This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical...  ...clear and concise online logs. Transfers callers to other Call Center units as needed. Meets individual performance standards.... 
    Contract work
    Temporary work
    Work at office
    Remote work

    BCForward

    Austin, TX
    21 days ago
  •  ...resolving critical issues in real-time. Technical Deep-Diving: Develop a deep expertise in...  ...integration experience and industry-leading assistance. Qualifications Experience: 4+ years of...  ...via email, chat, and live phone/video calls. Incident Management: Calm under... 
    Relocation
    Weekend work

    Limelight Health

    Austin, TX
    2 days ago
  •  ...expertise to our world-class teams! Help Desk Technician Job Responsibilities: The Helpdesk Technician provides fast technical assistance on company computer systems. They will need to answer questions about technical issues and will work to solve them. They must... 
    Hourly pay
    Work at office
    Remote work
    Night shift

    Purple | ZP Better Together

    Austin, TX
    1 day ago
  • $114.6k - $234.6k

     ...hands-on Principal Member of Technical Staff who shares our passion...  ...are expected to leverage AI-assisted development tools throughout...  ...technologies (Kubernetes, Docker) • Public Cloud SaaS, PaaS Services,...  ...-****@*****.*** or by calling (***) ***-**** in the United... 
    Temporary work
    Flexible hours

    Oracle

    Austin, TX
    4 days ago
  •  .... Who You Are The IT Support Specialist is the friendly, in-office frontline...  ...communication; can explain technical concepts clearly to non‑...  ...essential job functions. If you need assistance during the application or...  ...at ****@*****.*** or call (***) ***-**** #J-18808-... 
    Work at office
    Remote work
    Home office
    Monday to Friday
    Flexible hours

    Ontic Technologies

    Austin, TX
    5 days ago
  • $20 per hour

     ...Call Center Representative – Healthcare Support Location: Austin, TX 78727 Pay Rate: $20.00/hour Schedule: Monday–Friday, 7:00 AM–7:...  ...from providers and members in a courteous, professional manner Assist with Medicaid-related questions about eligibility, claims, and program... 
    Work at office
    Immediate start
    Monday to Friday
    Shift work

    ChaseSource

    Austin, TX
    3 days ago
  •  ...MCI is hiring Bilingual Call Center Representatives to support various client projects. This remote role requires fluency in English...  ...and providing exceptional service while troubleshooting basic technical issues. Join MCI for a rewarding career with opportunities for... 
    Remote work

    MCI

    Austin, TX
    4 days ago
  • $16 - $18 per hour

     ...Overview Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers...  ...patients; explain procedure preparation to patients as needed Assist callers with information and referral to appropriate resources Review... 
    Hourly pay
    Temporary work
    Work at office
    Flexible hours

    People's Community Clinic

    Austin, TX
    3 days ago
  •  ...Job Title: Call Center Agent Location: Austin, TX Job Type: Full-time Job Summary: We are seeking a dedicated and motivated...  ...about products, services, and company policies to customers. Assist customers in troubleshooting issues and resolving complaints... 
    Full time

    Biz Voice Boost

    Austin, TX
    5 days ago
  • $17 - $19 per hour

     ...Valor Intelligent Processing in Austin, Texas is seeking Bilingual Call Center Representatives to support diverse client projects. The...  ...customer service skills, and the ability to troubleshoot technical issues. Candidates should possess a high school diploma or GED... 
    Hourly pay
    Remote work

    Valor Intelligent Processing

    Austin, TX
    3 days ago
  • $67.9k - $132.5k

     ...escalations for complex or high‑impact technical issues, coordinating with...  ...IT teams and taking customer calls directly when needed. Track...  ...participation in reviews. Assist in developing and refining...  ...Ability to obtain and maintain a Public Trust investigation and to... 
    Contract work
    Work at office
    Shift work

    ASM Research, An Accenture Federal Services Company

    Austin, TX
    1 day ago
  • Open Position: Technical Operations Analyst Reports to: VP - Technical Operations Location: Austin FIRM OVERVIEW Aero Capital Solutions...  ..., oversee engine shop visits and coordinate engine harvesting Assist with ACS controlled aircraft operations, including overseeing... 
    Work at office
    Relocation package

    Aero Capital Solutions Inc

    Austin, TX
    4 days ago
  • A local staffing agency is seeking a Help Desk Support Level I professional to join their team onsite in Cedar Park, TX. This entry-level IT role is ideal for candidates with a passion for helping people and strong problem-solving abilities. You will troubleshoot issues...
    Local area

    Express Employment Professionals of Round Rock, TX

    Round Rock, TX
    4 days ago
  • $60k - $90k

     ...Job Description Job Description As a Technical Support Engineer (Integrations), you will unblock customers facing technical obstacles...  ...modify account data (CRUD operations) and provide hands-on assistance within customer environments. Leverage technical tools like... 
    Work at office
    3 days per week

    FloQast

    Austin, TX
    28 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Public Assistance Technical Specialists (Reservist On Call). Be the first to apply!