Spa Manager

Hand and Stone Massage and Facial spa in Scripps Ranch is seeking a driven and experienced Spa Manager to lead our team, oversee daily operations, and drive business growth. This is a leadership opportunity for someone passionate about both the massage and aesthetics industry, who is goal oriented and growth minded with a proven background in overseeing spa operations or customer service. Performance will be based on overseeing a team of front desk associates, massage therapists and estheticians as well as handling daily operations such as client services and employee scheduling. The manager is responsible for increasing membership conversion rates and sales as well as hitting other spa sales goals. We’re looking for a responsible, capable, organized, and outgoing leader who thrives in a fast-paced, client-focused sales environment. The ideal candidate will be results-oriented, team-driven, and committed to creating a 5-star experience for every client—while scaling the business to the next level. Key Responsibilities Lead daily operations to ensure that all clients receive an exceptional experience from the moment they arrive at the spa until they check out. Motivate, manage, and develop team members to consistently exceed performance standards. Hire, train, and onboard staff to align with our luxury service model and company values. Work with our regional manager to implement strategies to meet sales goals, maximize productivity, and improve client retention. Esthetician license and knowledge of the Dermalogica, Image and Clarity RX product lines a plus! Manage scheduling, supply ordering, and inventory to maintain operational efficiency. Ensure compliance with all regulatory, licensing, and safety protocols. Review business metrics weekly to assess trends, opportunities, and ROI. Become proficient with the Zenoti booking system to enhance client management and follow-ups. Support sales of packages and memberships, upsell treatments, and lead by example in client education. Maintain spa standards for cleanliness, ambiance, and brand representation. Qualifications Must have at least 2 years of experience managing a spa or other membership based business, with a proven track record of growing revenue year over year. 3+ years of total management experience in any type of membership based business, retail or hospitality industry a plus. Must be reliable, dependable, have a strong work ethic able to work days, evenings or weekends. Sales-minded with a proven record of exceeding revenue targets. Professional appearance, excellent communication skills, and client-focused demeanor. Must have a passion for the wellness industry and want to promote the benefits to clients. Spa hours are Monday-Friday 9am-8pm, Saturday and Sunday 9am-6pm Must be available during all working hours of spa operations. Schedule will be discussed during the interview Benefits include:

• $25 an hour
• $10 for every membership sold, holiday gift card performance bonuses, and 10% commission on all product sales
• Additional quarterly bonuses based on achieving membership goals
• Sick Pay
• 401K benefits after 1 year of employment
• 50% discount on all spa services

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee. Hand & Stone - 10755-G Scripps Poway Pwky - San Diego, CA