In-Sales Technical Service Specialist

In-Sales Technical Service Specialist

The In-Sales Technical Service Specialist supports customer visits, factory audits, product inspections, and complaint follow-up activities. This role coordinates cross-functionally to ensure audit readiness, resolves on-site issues, drives corrective actions, and maintains clear reporting to deliver a strong customer experience.

Job Duties & Responsibilities:

1. Lead and support customer factory audits, goods inspection, supervision, and visits; conduct pre-audit checks and coordinate internal meetings to complete corrective actions in advance.
2. Coordinate and accompany customers during manufacturing supervision, inspection, and factory audits; support logistics and work-related arrangements during customer visits (as applicable), including meals, accommodation, and transportation coordination.
3. Drive responsible departments to investigate on-site issues and product abnormalities identified by customers, and issue corrective action reports.
4. Summarize customer visit findings and corrective measures; regularly update the progress of issue resolution and share updates with relevant departments.
5. Follow up on all related processes within the customer complaint workflow; track progress for each complaint and submit follow-up results to relevant departments.
6. Coordinate sampling activities from production/inspection and manage third-party testing follow-up, including communication, coordination, and issue resolution.
7. Report results of workshop inspections, production supervision, and line inspections; collect and submit required data for weekly/monthly reports.
8. Perform other tasks assigned.

Key Requirements & Competencies:

• Education: Bachelors or Masters in Economics / Finance/ Marketing or Business Studies/Administration/Management, or equivalent.
• Technical/Office Skills: Proficiency in MS Office; strong report writing and documentation skills.
• Language: English and Chinese proficiency preferred
• Work Availability: Ability to work occasional reasonable overtime based on business needs.
• Core Competencies:
  • Strong teamwork mindset with a positive, proactive attitude
  • Good communication and coordination skills
  • Professional, customer-facing demeanor and approachable personality
  • Strong attention to detail and ability to track multiple issues through closure

Place of Job in the Organizational Structure:

• Reports to: In-Sales Technical Service Manager (as per the In-Sales Technical Service Department Organization Chart)