Client Care Specialist

Veterinary Client Care Specialist | $20–$22/hr | Day or Night Shift

Location: Virginia Veterinary Centers - Short Pump, VA
$20 - 22/ hr | Full-Time | 4x10's | Weekends as needed
Scheduling options: 6:30 am - 4:30pm | 2pm - 12am | 12am - 8am

Are you looking for a new and exciting work environment? Do you have a passion for emergency veterinary care and enjoy working in a fast-paced environment?
Virginia Veterinary Centers is a multi-specialty referral practice and emergency hospital caring for animals in the greater Richmond area.

We are seeking to fill a full- time Client Care Specialist position on our emergency team and we have availability on our day or evening shift.

Pay & Benefits for Client Care Specialists

• $20–$22/hour (based on experience and skills)

Full-time benefits include:

• Medical, Dental, Vision
• 401(k)
• Paid Time Off 
• CE Allowance + Free VetBloom (RACE-approved CE) access
• Veterinary Technician scholarship opportunities
• VTNE and/or license reimbursement
• Uniform allowance
• Employee pet discount
• Disability & Life Insurance

Schedule:

• 4 x 10 hour shifts per week 
• Night shift 2pm - 12am
• Day shift 6:30am - 4:30pm 
• Weekends needed

Client Care Specialist Responsibilities:

• A Receptionist Position is available for a positive, organized and compassionate team member. High volume receptionist experience desired with proficiency in multi-line phone and computer systems
• Qualified candidates should be friendly, poised and have a client focused approach.
• Excellent communication skills both written and verbal
• Proficient typing skills and comfortable navigating digital records systems
• Ability to multi-task in a fast-paced environment
• Ability to quickly learn how to use internal company software systems.
• Must be well organized.
• Ability to handle high pressure and stressful situations and events in a calm supportive manner.
• Ability to review estimates, discuss financial options, and process payments.

Qualifications:

• Candidates are required to have a high school diploma or equivalent, with a vocational certificate/diploma in business or office administration preferred.
• Experience in the veterinary or medical field is a plus.
• Must be willing and able to days/evenings and weekends.

Based on employee interest, Veterinary Assistant Certification and/or Licensed Veterinary Technician Program Financial assistance may be available!

About VVC Short Pump
Since its conception in 1981, the Virginia Veterinary Centers teams have worked to invest in new technologies and training to stay on the cutting edge of Veterinary Medicine to provide the best quality care for their patients and families. Our teams understand that when knowledge and care are shared across distance and discipline, your furry family member gets the best care available. We recognize that to do this, we need adequately educated staff to maintain our highest standard of care. Because of this, providing a culture that cultivates collaborative learning in a safe and inclusive hospital is of the utmost importance to our management team.

About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class
medicine and help shape what veterinary care becomes next.
Across our network of 140 specialty and emergency hospitals, science moves forward, standards
are elevated, and innovation is put into practice every day. You’ll work alongside respected
veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to
grow, clinically, professionally, and personally.
At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest
level, together.
Join Us
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.
Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion,
color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin,
veteran status or any other basis covered by appropriate law. All employment is decided based on
qualifications, competence, merit, and business need