Call Center Coordinator

Job Description Basic Function The Salve Regina University writing center is situated in the Academic Center for Excellence. The coordinator works closely with the Associate Director of the Academic Center for Excellence and the Director of Writing/Executive Director of Student Success & Retention to support and promote written communication campus-wide. This position closely collaborates with ACE colleagues and other student-oriented offices across campus including the Compass Center for Advising, Career & Life Design, McKillop Library, Student Employment, Student Affairs, among others. The writing center coordinator's primary responsibility is to oversee the day-to-day operations of the writing center. This position will also support the first-year writing program with a 1/1 instructional load. Essential Duties and Responsibilities Oversee the day-to-day operations of a vibrant writing center (over 1000 student interactions per semester) Recruit, train and supervise general and embedded writing tutors; provide ongoing coaching, feedback and professional development support Ensure accurate collection of data and consultation notes via TracCloud Assess writing center programs and services Team-teach with ACE colleagues 0/1 credit CRLA-certified tutor training workshops: ACE 090 (2 credits, fall), ACE 091 (1 credit, fall) & 092 (0-credit practicum, spring) Teach one course a semester for the first-year writing program (WRT 102/103 or WRT 105). Regularly collaborate with faculty to design, develop and implement innovative course‑specific writing services, resources and programming to meet the University's varied needs for writing support Support the approval, design, and delivery of writing‑enriched courses through workshops and faculty consultations Represent the writing center and ACE at events for campus and prospective students Remain current in the field of writing center studies Other duties as assigned Requirements Minimum Qualifications MA or MFA in Writing, Rhetoric and Composition, English, or related field at time of appointment 1+ years of experience working in a college‑level writing or tutoring center as a tutor or professional staff member Record of success teaching first‑year writing to students of diverse abilities, interests, and backgrounds Comfort utilizing instructional technologies (e.g. Canvas, Perusall) and tutoring management software (e.g. TracCloud) Demonstrated investment in student social and linguistic justice, diversity, equity, inclusion and accessibility Proven experience proactively collaborating with campus stakeholders to holistically support student learning Excellent communication skills Preferred Qualifications 2+ years of experience leading an academic support program (e.g. writing center, supplemental instruction, academic coaching, peer education, etc.) 2+ years of experience collecting and analyzing program data and assessing writing center services Additional Information Benefits Health, dental and vision coverage available on the first of the month following date of hire 403(b) retirement plan through TIAA with employee and employer contributions as well as access to advising services Long‑term disability coverage Employer‑paid life and AD&D insurance Up to 100% free tuition at Salve for eligible employees and qualified dependents Robust wellness program and free access to the on‑campus fitness center Additional Benefits Supplemental life insurance for employees and dependents Supplemental insurance coverage through Aflac Tuition Exchange scholarship program. Application available for qualified dependents of eligible employees working full‑time Discounted pet insurance through ASPCA Student loan forgiveness assistance program (SAVI) Employee Assistance Program through Health Advocate Flexible spending health and dependent care accounts Health savings accounts 529 collegebound saver program Paid parental leave and adoption assistance For more detailed information on Salve's benefits, visit Application Instructions Applicants must apply online for any open staff and faculty positions by providing a cover‑letter and resume. Pre‑employment background checks and reference checks are required of successful candidates. Salve Regina University participates in E‑verify. Please provide three professional references (1 current/former supervisor, 2 colleagues). If you are selected as one of our finalists applicants for the position, we will request the referee's you listed in your application to complete a reference screening form. By adding your referee's contact information below, you consent to allow Salve Regina University to contact your referee's for written references. URL: #J-18808-Ljbffr